amor4jc-2 Posted July 28, 2019 Share Posted July 28, 2019 Yesterday I upgraded my Helix to the 2.80 firmware and had no issues with the update process. Spent some time playing with the new amps (love them) and created a few new patches. Today, I went through my setlist/patches for tomorrows set. I noticed two things when I did this: 1) Half of my patches would not change snapshots properly. I was initially using HXEdit and it was giving me an error message. So I tried the actual switches on the Helix - I would push a switch to change snapshots and nothing would happen. The ring would stay lit around the snap that was active when the patch was loaded no matter which snap I selected and the sound did not change. I tried to sent snap change commands via cc69 but this too failed. In one of my patches, the sound WOULD change, but the snap ring would not change. 2) The patch volume for every patch I tried was significantly quieter. I use meters to make sure all of my patches are consistent. So I was shocked to see that the levels were approximately HALF of what I am used to seeing. I did not take the time to determine what this difference equated to in terms of decibels, but it was half of the value I set my patches to on the meter. I know that there have been some users reporting volume fluctuations when using Jason Sadites' LA Comp at the end of their signal chain, but I am not using that technique. Since I have a gig tomorrow and needed to practice I immediately stopped and rolled my firmware back to 2.7. Anyone else experiencing these issues? Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted July 28, 2019 Share Posted July 28, 2019 In short, yes. You're spitting distance from a dozen other threads discussing various 2.8 issues in great, gory detail... Quote Link to comment Share on other sites More sharing options...
silverhead Posted July 28, 2019 Share Posted July 28, 2019 10 hours ago, amor4jc-2 said: ... 1) Half of my patches would not change snapshots properly. I was initially using HXEdit and it was giving me an error message. So I tried the actual switches on the Helix - I would push a switch to change snapshots and nothing would happen. The ring would stay lit around the snap that was active when the patch was loaded no matter which snap I selected and the sound did not change. I tried to sent snap change commands via cc69 but this too failed. In one of my patches, the sound WOULD change, but the snap ring would not change. .... This is a known bug. I encountered and reported this during beta testing. They're working on it but I don't know if a fix will be in v2.81. Problem is it was not 100% reproducible for me - it sometimes showed up in certain presets then sometimes did not. It was sometimes resolved by restarting Helix, and sometimes not. But it always involved certain Helix Marketplace assets in my experience; importing certain ones would sometimes result in this behaviour. If a restart doesn't fix it, and it's very important to you, try reinstalling v2.80 and trying again. Sometimes that worked for me. Quote Link to comment Share on other sites More sharing options...
amor4jc-2 Posted July 30, 2019 Author Share Posted July 30, 2019 Thank you for confirming that. As a beta tester myself, I understand what you mean. I did not have time to trouble shoot it. Recalling snapshots via MIDI is vital to my work flow. I am willing to wait for a fix. I did try restarting several times. No difference. Quote Link to comment Share on other sites More sharing options...
silverhead Posted July 30, 2019 Share Posted July 30, 2019 Please open a support ticket for this. Line 6 will be interested in getting copies of your problematic presets/setlists for debugging purposes. I know they are having difficulty reproducing the problem, which of course is essential to finding a fix, and the more data points they have the better. Quote Link to comment Share on other sites More sharing options...
morganwolfe777 Posted September 9, 2019 Share Posted September 9, 2019 Same happened to me. Updated my Helix (yes I followed all the instructions). Now it is stuck in the preset selection mode. Meaning, once I select a preset, it will not allow me to open up to the snapshots. Quote Link to comment Share on other sites More sharing options...
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