jbright44 Posted July 28, 2019 Share Posted July 28, 2019 Just updated to 2.8. For some reason the touch and hold and tap destination to copy a snapshot function is not working. If I touch and hold 2 buttons it will give me the prompt to switch, but when I touch hold and tap it doesn't give me the prompt to copy. Any ideas here? Quote Link to comment Share on other sites More sharing options...
zolko60 Posted July 28, 2019 Share Posted July 28, 2019 Some L6 employees claim on some places that bug will be adressed in 2.81 to be released ASAP. Quote Link to comment Share on other sites More sharing options...
jbright44 Posted July 28, 2019 Author Share Posted July 28, 2019 Good to know Quote Link to comment Share on other sites More sharing options...
PiFromBRC Posted July 28, 2019 Share Posted July 28, 2019 5 hours ago, zolko60 said: Some L6 employees claim on some places that bug will be adressed in 2.81 to be released ASAP. It's coming in Spring, 2019. Quote Link to comment Share on other sites More sharing options...
Andy1175 Posted July 28, 2019 Share Posted July 28, 2019 36 minutes ago, PiFromBRC said: It's coming in Spring, 2019. 3rd Spring 2019. :) Quote Link to comment Share on other sites More sharing options...
jonandtice Posted July 30, 2019 Share Posted July 30, 2019 On 7/28/2019 at 7:02 AM, jbright44 said: Just updated to 2.8. For some reason the touch and hold and tap destination to copy a snapshot function is not working. If I touch and hold 2 buttons it will give me the prompt to switch, but when I touch hold and tap it doesn't give me the prompt to copy. Any ideas here? Just wanted to say I noticed the same issue. Made me hook up to the computer to use HX Edit. Quote Link to comment Share on other sites More sharing options...
phil_m Posted July 30, 2019 Share Posted July 30, 2019 From what I understand, the copy functions works in the actual Snapshot Mode on the unit, but not in the Preset Mode views that show snapshots. Quote Link to comment Share on other sites More sharing options...
jonandtice Posted July 30, 2019 Share Posted July 30, 2019 33 minutes ago, phil_m said: From what I understand, the copy functions works in the actual Snapshot Mode on the unit, but not in the Preset Mode views that show snapshots. I experienced the issue while in Snapshot Mode, so no. Quote Link to comment Share on other sites More sharing options...
phil_m Posted July 30, 2019 Share Posted July 30, 2019 2 minutes ago, jonandtice said: I experienced the issue while in Snapshot Mode, so no. Just to be clear, you entered Snapshot Mode by hitting FS1 and FS7 together? Because if you have Preset Mode view set to 8 Snapshots in Global Settings, it looks identical to Snapshot Mode. Quote Link to comment Share on other sites More sharing options...
jonandtice Posted July 30, 2019 Share Posted July 30, 2019 1 minute ago, phil_m said: Just to be clear, you entered Snapshot Mode by hitting FS1 and FS7 together? Because if you have Preset Mode view set to 8 Snapshots in Global Settings, it looks identical to Snapshot Mode. Could be. I'll check when I get home. Quote Link to comment Share on other sites More sharing options...
jbright44 Posted August 1, 2019 Author Share Posted August 1, 2019 I use the "8 Snapshots" mode so I can testify to the fact that snapshot copy DEFINITELY doesn't work in that mode. If I push FS1 and FS7 from that view will it just go to a "redundant" snapshot mode and allow me to copy? Quote Link to comment Share on other sites More sharing options...
phil_m Posted August 1, 2019 Share Posted August 1, 2019 40 minutes ago, jbright44 said: I use the "8 Snapshots" mode so I can testify to the fact that snapshot copy DEFINITELY doesn't work in that mode. If I push FS1 and FS7 from that view will it just go to a "redundant" snapshot mode and allow me to copy? Yes, my understanding is that it works in Snapshot Mode currently, but not in the Preset Mode views that show snapshots (which is what the 8 Snapshots setting is). In any case, it's a known bug. Quote Link to comment Share on other sites More sharing options...
Garniak Posted October 23, 2022 Share Posted October 23, 2022 Wow, this thread is from 2019. I bought my helix in 2019 and had no trouble since then till this year (probably after updating the firmware). Any ideas how to fix this? The only way for me to use this function is to do it through HX Edit, which isn't ideal. Quote Link to comment Share on other sites More sharing options...
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