button dies again after an update

[shanecgriffo]

i remember someone else posting about this after an update some time ago and it is the 2nd time this has occured to me so i’m just seeing if anyone else has had this happen, or it is pure coincidence..

Within a couple of days of updating my helix floor unit on 2 updates (not consecutive) i have had problems with the jog wheel.. the first time the ‘push down’ function died and now the scroll function has gone too.. so i’m left with having to edit on the computer with edit.. add this to the mic input/preamp dying and a non functioning touch capacitor , now i’m worried what will go next.. i wonder how many others have had problems like this.. I’m well out of warranty and i fear it’s going to be an expensive fix 

[DunedinDragon]

This has nothing to do with the update.  This has to do with a few units which had soldering problems on the jog wheel and has been a common problem for those units.  One of my Helix units had this problem about three years ago.  I sent it to Line 6 on Monday morning and got it back Thursday afternoon fixed.

[datacommando]

2 hours ago, shanecgriffo said:

i remember someone else posting about this after an update some time ago and it is the 2nd time this has occured to me so i’m just seeing if anyone else has had this happen, or it is pure coincidence..

Within a couple of days of updating my helix floor unit on 2 updates (not consecutive) i have had problems with the jog wheel.. the first time the ‘push down’ function died and now the scroll function has gone too.. so i’m left with having to edit on the computer with edit.. add this to the mic input/preamp dying and a non functioning touch capacitor , now i’m worried what will go next.. i wonder how many others have had problems like this.. I’m well out of warranty and i fear it’s going to be an expensive fix 

 

Hi,

 

I have heard on a previous occasion that the Joystick could sometimes fail. Not surprising when you consider how much use they get, it possibly should be expected.

 

I got my Helix way back at the tail end of 2015 and used it everyday. Then a couple of weeks ago, just before 2.80 hit the street, my Joystick stopped working. You could use the Jog to move around, but trying to rename a preset, nah! Not happening. Luckily we have HX Edit which can get you out of the hole, although ultimately the thing needs to go to a service department for repair.

 

Packed it up and sent it off to the Authorised Line 6 Service Centre where it arrived on a Friday morning and the following Friday it was fixed and back working in the studio by lunchtime. Relatively painless experience that only required a blob of solder, which no doubt I could have done myself as it was way out of warranty. I didn’t need the extra hassle of a DIY job, plus I have 3 months warranty on the repair, all for a reasonable cost.

 

Look at it as a computer, a very specialised computer designed to do one thing very well, so, as with all electrical items, parts fail. Easy enough to get fixed.

 

Maybe your unit was put together on a bad day in the soldering department.