AFultonusa Posted August 2, 2019 Share Posted August 2, 2019 I was in the middle of the new firmware upgrade and the power went out in my neighborhood from heavy rain and wind. Upon the power returning, I attempted to continue the upgrade and I kept getting a reboot error on my Helix LT, -3 on the screen in top left corner I believe. In addition, the updater could not locate or connect to my unit. I tried different printer cables and still had the same result. However, I have now resolved the problem. You simply need to go into your computer’s programs in the control panel and delete all line 6 helix related files. From there, go to line 6 on the web and download the most recent hx edit 2.80 that will also contain a new updater, drivers etc.... I suspect the drivers that communicate between the helix and the laptop became damaged or corrupted. I opened the updater and it recognized my helix. From there, I downloaded the new update and installed it with no problems at all. Do not forget to back up your files or custom presets before you ok the new install. I know this has been discussed in other posts but I thought I would share my own experience to help others trying to figure this out as it’s annoying. Thus, in this case, it was not my cable. Quote Link to comment Share on other sites More sharing options...
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