Jump to content
Sign in to follow this  
TimCooper

Helix LT and PC no longer speaking

Recommended Posts

I successfully (I think) managed to update my Helix LT few days ago. I didn't go to 2.80 but waited to go straight to 2.81 from 2.71. It all went smoothly, I now have a working Helix with 2.81.0 firmware, and my PC has HX Edit 2.81 installed along with Line 6 Updater 1.18. 

 

After the update I didn't actually do anything with HX Edit so I don't know if it was working at that time, but now it is not. 

 

In between my PC has updated Windows 10 which may be the issue! Neither HX Edit nor Line 6 Updater are seeing the Helix, just saying 'no device connected'. I have gone into Windows settings and looked at devices and the Helix is there, but it says 'Driver is unavailable' I have downloaded and installed the most recent USB driver, v1.91 but this hasn't changed anything. I have also tried different USB cables and also removed the Helix from Windows and reinstalled. It made hopeful noises, and gave messages telling me it was installed, but still the Driver unavailable message persists.

 

I'm stumped, any help would be very much appreciated.

 

 

Share this post


Link to post
Share on other sites

Try running the HX Edit installer package again - but only select to install the WinUSB Driver. De-select all other components.

  • Thanks 1

Share this post


Link to post
Share on other sites

Glad to hear it. It was just a hunch based on some of my own driver glitch experiences. Made me wonder if this would work in some circumstances.

  • Upvote 1

Share this post


Link to post
Share on other sites

Interestingly I'm still getting the Driver is Unavailable message in Windows settings, so maybe that was a red herring. 

Share this post


Link to post
Share on other sites

My guess is this is the same situation i ran into when I tried to connect HX Edit 2.70 to a 2.80 updated Helix unit.  When I investigated the Helix USB device driver in the Windows device manager it had an error which stated it was unable to run.  Switched the Helix unit back to the previous one with 2.70 and HXEdit and the device driver worked fine.

Share this post


Link to post
Share on other sites
1 hour ago, DunedinDragon said:

My guess is this is the same situation i ran into when I tried to connect HX Edit 2.70 to a 2.80 updated Helix unit.  When I investigated the Helix USB device driver in the Windows device manager it had an error which stated it was unable to run.  Switched the Helix unit back to the previous one with 2.70 and HXEdit and the device driver worked fine.

 

Sorry if I misunderstood something. But Helix Edit 2.7 and the included USB driver does not work with 2.8 Firmware. Why didn't you install HX Edit 2.8???

Share this post


Link to post
Share on other sites

I believe he re-installed just the driver from the v2.70 HX Edit installer package. I think he is running Helix firmware v2.8, HX Edit v2.8, and the driver from the v2.7 package.

Share this post


Link to post
Share on other sites
6 hours ago, silverhead said:

I believe he re-installed just the driver from the v2.70 HX Edit installer package. I think he is running Helix firmware v2.8, HX Edit v2.8, and the driver from the v2.7 package.

 

Sorry for the confusion.  I have two Helix floor units.  I upgraded one from my desktop computer to use for testing, the other one which I use for live performances wasn't upgraded and is attached to my laptop using 2.7.  I decided to take my 2.8 upgraded Helix floor over to my laptop to do some testing with my live presets.  That's when I discovered the incompatibility with the older driver.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×