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chrismkane

Powered up and nothing! HX Stomp

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I turned on my HX stomp this morning And all my presets were wiped completely out. So I tried to use Line 6 updater to reinstall 2.81 and it still stayed the same. I also tried a couple times to reinstall my saved back up which  and all my presets were wiped completely out. So I tried to use Line 6 updater to reinstall 2.81 and it still stayed the same. I also tried a couple times to reinstall my saved back up which  it wouldn’t work and I got these warning pop-ups. So I reinstalled the 2.71 and reinstalled my back up and they came back but a lot of my settings weren’t saved prior to this so I lost everything that I have done since July. I’m pretty bummed about the newest update  I had trouble the minute I downloaded it and I followed all the correct steps. I’m not sure I will update until I know all the bugs are out of it. This is the third time that it has crashed since the original install. It’s a shame too because I liked the updated effects and amps.

 

The first pop-up said

 Failed to get impulse names. 

 Timeout waiting for response from device



 

 The second pop-up said 

 Failed to get preset names. 

 Operation failed due to DSP  overload [code -8611]

 

 The final pop-up said 

 Error occurred  during the restore. 

 Operation failed due to DSP  overload [code -8611]

 Do you want to retry? 

 

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On 8/21/2019 at 8:18 PM, chrismkane said:

I turned on my HX stomp this morning And all my presets were wiped completely out.

 

This issue cropped up with a couple of other user during the past day or so.

Gave both people this response and got one reply that it was fixed by doing what I suggested.

 

Nothing to lose, so here we go again:

 

COPIED QUOTE FROM PREVIOUS POST:

 

Hi,

 

Sounds like a glitch!

Try doing a reset on your hardware to see if it blows the bugs out.

Also, ensure that your version of HXEdit is the same as your Stomp Box Firmware.

 

HX Stomp

 

Button Combination

Description

All 3 Footswitches

Clears all presets/IRs

FS1+2

Resets presets and IRs

FS 2+3

Factory restore (globals, presets, IRs)

 

  • Power off the Helix
  • Hold the desired button combination
  • Power on the Helix
  • Release the button combination

 

REPLY FROM ONE USER STATES FACTORY RESTORE WORKS (FS 2+3)

 

Hope this helps/makes sense

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Thank you, I just saw your reply. I have not tried and update since I reverted back. 

I need to do another backup and then I will try it again...

i gave up on waiting for a reply. Thanks for your kind advice.

 

Peace,

Chris

  • Thanks 1

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Сегодня такая же проблема. Пришлось сбросить устройство к заводским установкам (((все мои предустановки пропали.2,5 месяца настройки оказались зря. Хочу спросить, не повторялись ли опять такие проблемы у вас?

 

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