HX Effects : impossible to install the 2.81 version (SOLVED)

[vinny_x3]

(Hello !

 

It's impossible to install the 2.81 version on my HX Effects.
The current version is the 2.80.1, but when I try to install the last version, the process begin, and next, all the screens of the HX are empty, Windows 10 reports me that a device is unplugged (with a bip), and the updater gives an error.
I tried with an other ubs cable, directly on my pc (no hub), and this is the first time I have this issue.

 

Somebody has had this problem ?

 

Thanks in advance.

[Kilrahi]

5 hours ago, vinny_x3 said:

Hello !

 

It's impossible to install the 2.81 version on my HX Effects.
The current version is the 2.80.1, but when I try to install the last version, the process begin, and next, all the screens of the HX are empty, Windows 10 reports me that a device is unplugged (with a bip), and the updater gives an error.
I tried with an other ubs cable, directly on my pc (no hub), and this is the first time I have this issue.

 

Somebody has had this problem ?

 

Thanks in advance.

 

Did you carefully follow the firmware update instructions with the release of 2.81?

 

There really are only a few core steps in the following order:

 

1. If you care about your presets, back them up first. 

2. Update HX Edit to 2.81 FIRST. 

3. Once HX Edit has been updated, launch the Line 6 Updater, login, and update your HX Edit. 

 

I bolded the step I would verify you've done first. 

[vinny_x3]

Thanks Kilrahi for your answer.

 

I updated without problem the 2.80 and 2.80.1 versions before this one.
I always follow scrupulously the instructions, that's why I was surprised by this problem.

 

But I tried with another computer, and all worked fine.
Apparently, the usual PC was on strike...    :-) 

 

I will see with the next upgrade.

 

Anyway, thanks a lot for your help.