Jhg06 Posted September 20, 2019 Share Posted September 20, 2019 Hi, I updated my son's new helix lt today. I went from the factory 2.30 to 2.60 to 2.80 to 2.81 and I did a backup every time. My son says that he used to have over 100 preset but now there is only 32. Did I do something wrong or did the update change where he finds them? I did the 9 and 10 button restore as well. Quote Link to comment Share on other sites More sharing options...
phil_m Posted September 21, 2019 Share Posted September 21, 2019 Holding down footswitches 9 & 10 while powering up isn’t a restore - it’s a factory reset. To get the presets, global settings and IRs back you have to use the “Restore from Backup” function in HX Edit (go to File>Restore From Backup). Quote Link to comment Share on other sites More sharing options...
Peter Posted September 21, 2019 Share Posted September 21, 2019 7 hours ago, Jhg06 said: Hi, I updated my son's new helix lt today. I went from the factory 2.30 to 2.60 to 2.80 to 2.81 and I did a backup every time. My son says that he used to have over 100 preset but now there is only 32. Did I do something wrong or did the update change where he finds them? I did the 9 and 10 button restore as well. The 9 and 10 button "restore" deletes all of your own presets. Maybe you backed up only one setlist and did not make a full backup? The easiest way would have been to perform a full backup in HX Edit 2.30 (" From the File pulldown menu, select “Create Backup…” Click [Create Backup] to confirm."). and then directly install the 2.81 update/software. ...Normally, the presets are automatically restored during the update process. Sometimes a reset and restore of your backup is nessecary. > open HX Edit 2.81 (" To restore from a backup, from the File pulldown menu, select “Restore From Backup…” From the Backup File pulldown, select the desired backup and click [Restore Backup]") Quote Link to comment Share on other sites More sharing options...
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