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gregm1948

USB port issue

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I just got a use Helix and everything was going fine til I tried to hook up to the iMac via USB.  The USB cable does not fit snugly into the port on the machine.  In fact, it dangles downwards.  I tried 3 other cables so that's not the issue.  It is so loose that it won't connect with the computer at all.  I've tried holding it in place with no success.  I do have a ticket into Line 6 but I hope maybe someone here has experience with this and has a solution!

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It should be just as snug as any printer or other computer device that uses that end. If not, the USB port might be physically broken... I don't know them to wear out so much they won't connect properly. IMO... it's time for service. 

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On 9/21/2019 at 10:38 PM, gregm1948 said:

I just got a use Helix and everything was going fine til I tried to hook up to the iMac via USB.  The USB cable does not fit snugly into the port on the machine.  In fact, it dangles downwards.  I tried 3 other cables so that's not the issue.  It is so loose that it won't connect with the computer at all.  I've tried holding it in place with no success.  I do have a ticket into Line 6 but I hope maybe someone here has experience with this and has a solution!

 

8 hours ago, Levite777 said:

same issue here man.. im following this thread:)

 

 

I really cannot understand what exactly the problem is?

 

Doesn’t fit snugly and dangles down?

 

You tried 3 other cables so that’s not the issue?

 

It’s not exactly clear what is not the issue, cables or socket?!

 

None of the cables work, or do they, but they all dangle down? (that’s the force of gravity!)

 

A cable is a cable, it either works or it doesn’t.

 

If there is no physical break In the cable and it has the correct plug/terminals they simply plug in, unless the socket is broken.

 

Does it look damaged?

 

With something so vague as the information supplied here, you really need to grab your phone and take a picture because this is just... 

 

Yeah, right.

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On every device I've ever used with the squared USB port, the end of the cable clicks into place.  That includes the HX Effects I have.  The cables lock into the jack, no problem . On the Helix, the plug end just barely stays in, dangling downward.  It is visibly larger than the one on the HX Effects.  I found a Mickey Mouse solution, however.  I cut a thin piece of electrical tape, wrapped it around the jack itself, which then fit more secureley into port/socket .   Once I did that, I plugged the other end into a USB hub, which Line 6 apparently does not recommend.  Worked like a charm.  HX Edit now sees my unit and I can do all the functions on the computer.  

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7 hours ago, gregm1948 said:

I cut a thin piece of electrical tape, wrapped it around the jack itself, which then fit more secureley into port/socket .

 

Hi,

 

Well, jury rigging the cable may work as a temporary solution, but for safety’s sake, I would seriously recommend that you have the unit repaired by a qualified tech. Until then take care, as any disturbance to the connection will cause data loss and “device not recognised” messages - and that way madness lies!

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10 hours ago, gregm1948 said:

On the Helix, the plug end just barely stays in, dangling downward.  It is visibly larger than the one on the HX Effects. 

 

There is something wrong with the USB port on the Helix if what you are saying it accurate. Just like any other USB B port... the cable should lock in firmly. 

 

On 9/21/2019 at 4:38 PM, gregm1948 said:

I just got a use Helix and everything was going fine til I tried to hook up to the iMac via USB. 

 

I assume you mean "got a USED helix".... maybe that is why the person sold it! If they were rough on it and broke the USB port then they may have thought they could never update again... pawning if off on you! 

 

A qualified tech can fix that in the heartbeat... take the unit in for service.

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