Jump to content

Errors When Pasting Presets

Recommended Posts

When pasting presets using HX Edit, I keep getting the error:


Failed to paste one or more presets.

Unknown communication error.


When I click OK I get:


Failed to get preset names.

Service is not online. [code -8207]


The Helix then disconnects from HX Edit. On the Helix screen there is a message that states:


Transferring data -- please wait...


Restarting HX Edit doesn't help. I have the restart the Helix floor itself to clear the message. I thoulgt this may be a hardware problem but I have a brand new loaner unit and USB cable. All I did is upgrade the firmware to v2.8.1 and restore my backup. This doesn't happen when I paste presets on the Helix floor, only in HX Edit. It aslon only seems to happen when pasting over existing presents, not new presets. I'm using a Mid-2015 15" MacBook Pro running the latest macOS Mojave version 10.14.6.

Share this post

Link to post
Share on other sites

Did you install the latest version of HX Edit when you did the firmware update?

Share this post

Link to post
Share on other sites

I was having the same issues, but it was because my Helix was at 2.81 and Edit was 2.80. After I upgraded Edit, everything was fine.

Share this post

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...