TechGeekPro Posted September 24, 2019 Share Posted September 24, 2019 When pasting presets using HX Edit, I keep getting the error: Failed to paste one or more presets. Unknown communication error. When I click OK I get: Failed to get preset names. Service is not online. [code -8207] The Helix then disconnects from HX Edit. On the Helix screen there is a message that states: Transferring data -- please wait... Restarting HX Edit doesn't help. I have the restart the Helix floor itself to clear the message. I thoulgt this may be a hardware problem but I have a brand new loaner unit and USB cable. All I did is upgrade the firmware to v2.8.1 and restore my backup. This doesn't happen when I paste presets on the Helix floor, only in HX Edit. It aslon only seems to happen when pasting over existing presents, not new presets. I'm using a Mid-2015 15" MacBook Pro running the latest macOS Mojave version 10.14.6. Quote Link to comment Share on other sites More sharing options...
phil_m Posted September 24, 2019 Share Posted September 24, 2019 Did you install the latest version of HX Edit when you did the firmware update? Quote Link to comment Share on other sites More sharing options...
TechGeekPro Posted September 24, 2019 Author Share Posted September 24, 2019 Yes, I have HX Edit 2.81 installed. Quote Link to comment Share on other sites More sharing options...
georgeseth Posted September 25, 2019 Share Posted September 25, 2019 I was having the same issues, but it was because my Helix was at 2.81 and Edit was 2.80. After I upgraded Edit, everything was fine. Quote Link to comment Share on other sites More sharing options...
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