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Helix Rack update 2.82 - how long?

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Hi,

How long should the 2.82 update take? My Line 6 updater is saying "installing firmware update" and "update in progress" for the last 15 mins but there is nothing happening - no sign that the update is progressing (green bar etc.). If I stop the update it may cause other problems. What should I do??

Thanks,

G

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Version 2.81

 

I followed the instructions but it didn't work first time. I bit the bullet and stopped the update. I ran it a second time and it worked ok. It may have been a loss of connection between my laptop and the rack unit.

 

I think the first time, while the Line 6 updater was saying "update in progress" the display on the rack unit was still in normal amp mode, so I don't think the update began on the unit the first time - so the software was probably not corrupted/half installed.

 

Anyway it worked the 2nd time :-)

 

The loss of connection may have been something to do with trying to connect the rack unit with the HX edit software and the Updater software at the same time??

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The Updater program will not work with HX Edit running, but it usually doesn't even start up much less get to the point of ' update in progress'.

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What I do is update Helix Edit first - dont start it up - run line6 updater - let it do its thing - lastly it updates your presets - thats it then launch new Helix Edit - easy stuff - nothing else to know really

 

I never have Helix Edit open during any update process

 

By the way finally my onboard exp pedal is now 1 not my mission pedal so it now defaults to volume as exp 1 - thanks line6

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Updating from 2.60 to 2.82. Did all the necessary software updates etc. Backed up my unit whilst in 2.60 hx edit and again when i updated hx edit to 2.82. 

The firmware has been updating for a long time and has been at the half way point for about 30-40 mins.  The unit currently says "Boot Failure. Entered Update Mode!"  which the instructions in the Line 6 updater says it would do and not to worry.  I'm worried now it's stuck. Should it take so long?  Most sources online say it takes 5-10 mins.

 

Followed all the instructions to the letter.

 

Should I restart the process or wait?  It's been a long time!

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39 minutes ago, Tomoflong said:

Updating from 2.60 to 2.82. Did all the necessary software updates etc. Backed up my unit whilst in 2.60 hx edit and again when i updated hx edit to 2.82. 

The firmware has been updating for a long time and has been at the half way point for about 30-40 mins.  The unit currently says "Boot Failure. Entered Update Mode!"  which the instructions in the Line 6 updater says it would do and not to worry.  I'm worried now it's stuck. Should it take so long?  Most sources online say it takes 5-10 mins.

 

Followed all the instructions to the letter.

 

Should I restart the process or wait?  It's been a long time!

 

Turn off the Helix and close all line6/audio software.

Reinstall HX Edit (2.82) - When you get to the options section of the install, leave them all checked.

Start the Helix with FS6 and FS12 pressed (update mode)

Start the LINE 6 Updater.

 

(...don't use a USB-HUB, try annother USB-port

if it still does not work use annother computer for the update)

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