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Attempt To Update Jtv-69 To 2.0 Trashed Models!

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I tried to update to firmware v2.0 using Monkey.

 

The update threw the following error:

Tyler Variax update failed. (Code 80009000) Unknown MIDI Error

 

After pulling and replacing the 1/4 connector on the guitar to reboot it and restarting Monkey, it showed that the firmware was at 2.0 -- but ALL OF THE MODELS ARE GONE, GONE, GONE...

 

I tried rolling back to v1.71 but it ALSO terminated with the same error message, same result - NO MODELS and it also SAYS it's back at v1.3, NOT 1.71 as when it was delivered!

 

THIS IS NOT ACCEPTABLE BEHAVIOR!!!

 

PLEASE PROVIDE A FIX IMMEDIATELY OR THIS GUITAR WILL BE RETURNED!!!!

 

I also logged this problem this morning as: "Download From Guitar Clobbering Workbench Hd Settings"

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This is a user forum. Threats and shouting don't work here. Feel free to return your guitar.

 

To reach Line 6 tech support you should open a support ticket here:

http://line6.com/support/tickets/add.html

Their tech support staff may be more tolerant of your approach, because they have to be.

 

Having said that there are a lot of knowledgeable users here who volunteer their time and may be able to help you. Please provide more detail about your setup, including:

- your computer OS and version number.

- the equipment you are using to connect your JTV to your computer top perform the update

- the exact procedure you are following (are you doing exactly this?

http://line6.com/support/page/kb/_/guitars/james-tyler-variax-guitars/variax-reflash-and-software-update-instructions-r103?st=0#comment_0

 

 

.... and be nice..... we know you are frustrated, but that doesn't help us help you.

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Did you perform the update using your USB dongle that came with the JTV?

I found I had very similar error when using USB dongle but if I connected via Hd500 using the short cable that usually connects the jtv to USB dongle, and I connected Hd509 via its usb cble to my PC to a usb on the back of the PC, then it worked without any problem.

 

If you do not have an Hd500, then you have no choice but to try to flash again using the supplied dongle, but make sure it is connected directly to a USB on back of PC. If you don't want to be bothered with that, then if the JTV is within warranty then return it your dealer to fix or replace.

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Try flashing again.  Your flash process did not successfully complete. 

 

Tried 5 times...

 

Tried to flash to 2,0, tried to repair the damage and return to 1.71.  No joy...

 

Tried different USB ports on my LAPTOP, no joy...

 

Not an acceptable firmware delivery method...  If Line 6 can't even deliver a firmware upgrade, how can one trust them?

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Did you perform the update using your USB dongle that came with the JTV?

I found I had very similar error when using USB dongle but if I connected via Hd500 using the short cable that usually connects the jtv to USB dongle, and I connected Hd509 via its usb cble to my PC to a usb on the back of the PC, then it worked without any problem.

 

If you do not have an Hd500, then you have no choice but to try to flash again using the supplied dongle, but make sure it is connected directly to a USB on back of PC. If you don't want to be bothered with that, then if the JTV is within warranty then return it your dealer to fix or replace.

 

Thanks for trying to help.

 

Don't have an HD500 -- had to use the dongle...had to use my laptop...tried different USB ports already, same result...

 

I was in the computer software/consulting business for over 40 years...I know lousy software when I see it...  ;-)

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This is a user forum. Threats and shouting don't work here. Feel free to return your guitar.

 

To reach Line 6 tech support you should open a support ticket here:

http://line6.com/support/tickets/add.html

Their tech support staff may be more tolerant of your approach, because they have to be.

 

Having said that there are a lot of knowledgeable users here who volunteer their time and may be able to help you. Please provide more detail about your setup, including:

- your computer OS and version number.

- the equipment you are using to connect your JTV to your computer top perform the update

- the exact procedure you are following (are you doing exactly this?

http://line6.com/support/page/kb/_/guitars/james-tyler-variax-guitars/variax-reflash-and-software-update-instructions-r103?st=0#comment_0

 

 

.... and be nice..... we know you are frustrated, but that doesn't help us help you.

 

Wouldn't it be nice of companies provided an easier to find method to submit a trouble ticket?  Line 6 isn't alone in this but it took a while and many webpage clicks to find out where to submit a ticket.  Many times, a "user forum" is the only way to get a company's attention, thus my strongly worded initial posts...

 

Now we'll see if they can provide an ACCEPTABLE method to fix this guitar.

 

In the meantime, since I'm in Hawai'i -- paid a hell of a lot to get it shipped here -- am heading for the mainland and will have to pay the airline to let me drag it back to my other home in Tucson then see if it can be fixed and then if it is, pay to get it back to the islands (or pay to ship it back to Sweetwater) -- yeah, I'm a bit perturbed with the addition of about $200 for shipping on top of the purchase price...for what is essentially egregiously shoddy programming...

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Thanks for trying to help.

 

Don't have an HD500 -- had to use the dongle...had to use my laptop...tried different USB ports already, same result...

 

I was in the computer software/consulting business for over 40 years...I know lousy software when I see it...  ;-)

Do you have the new style USB dongle black opaque plastic as indicated in this thread http://line6.com/support/topic/5155-i-think-i-have-a-problem-with-my-variax-usb-interface/

Or the original clear plastic USB dongle with separate leads?

 

It should not make a difference, but it may be significant.

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I realize that Line 6 advises connection directly to a USB port on the computer.  However, I'm beginning to suspect that the dongle's current draw is right on the hairy edge of what a USB-2 port can provide.  At this point it may be worth trying to find a USB hub with external power supply and connect through that.  I have run into several devices over the years that refused to work reliably unless connected through a powered hub. 

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What I ended up doing was rolling back to 1.71 and then updating the patches in order.. 1.82, 1.9, 2.0 and 2.10 and it worked fine for me at that point....

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