Jump to content
jsanzt

Firehawk remote iOS app crashing when changing Variax models

Recommended Posts

Hello

 

After updating my iPhone 8 plus to the latest iOS 13.1.2, I'm having problems with the Firehawk remote app. Everything is OK except when I try to edit the Variax model using the app, it crashes all the time. I can still use every other functionality and the pedal works fine, changing models to and from magnetic pickups to Variax models, I just can't edit it on the Remote app.

 

I have another older phone and it works fine there, so must be the latest iOS update.

 

Anyone else experienced this and has a solution?

  • Like 1

Share this post


Link to post
Share on other sites

This is happening to me as well.  I can’t manage variax settings in the app.  As soon as I select the variax block, it crashes.  This started for me as well after upgrading to 13.1.2

  • Like 1

Share this post


Link to post
Share on other sites

Be warned: If anyone is using Firehawk remote with a Variax, the latest iOS 13 updates make the app crash when you try and change Variax models on your iphone or ipad. The rest of the app works, but this is quite frustrating as I have a Variax standard and a whole load of patches with different Variax models.

 

I raised a ticket with Line 6 and they came back: this is a logged bug under iOS13, unfortunately we have no timeline yet when it will be fixed. The suggested I don’t change to iOS13 if I want to continue using the Firehawk remote Variax model functionality.

Pretty unsatisfactory solution if you ask me, this must be affecting many people so if everyone raised a ticket they may escalate!

  • Like 1

Share this post


Link to post
Share on other sites

Same here. Just found out it does indeed crash. Just the sort of thing I need before a gig. I do hope it’s indeed a bug from the Apple iOS and not within the app. Will raise a ticket as well, though I have my doubts about Line6 support.

  • Like 1

Share this post


Link to post
Share on other sites

I opened a ticket as well and was told Line 6 is aware of the issue but there’s no timetable for a fix. Line 6 has a annoying history of abandoning its older products in favor of the newer ones. I doubt I’ll buy another Line 6 product. I don’t like being taken for granted.

Share this post


Link to post
Share on other sites

I registered a ticket as well and got the same answer. As a performing artist I find this unacceptable. I’m relying on my Variax guitars and Firehawk amp and this lack of serious support would make me think again if I ever consider buying new hardware. I could understand if Line6 can’t respond to every Tom, lollipop and Harry reporting minor bugs or requesting additional features, but this is a serious showstopper that should be handled as as priority one issue.

Share this post


Link to post
Share on other sites

I have the same problem. I have also opened a ticket. Quite annoying as I only bought the Firehawk to control my Variax Shuriken presets with alt tunings. I am not going to buy Helix for this. As the Firehawk is widely available in shops here in UK one would assume they would fix this problem.

 

Tried to downgrade iOS on my iPad without luck. I now have to use an old iPhone to access the Variax tuning : works but is inconvenient ...

Share this post


Link to post
Share on other sites

Line 6, we really need an answer to this.

Share this post


Link to post
Share on other sites

Happy New Year,

 

i got this email from line6 today regarding the variax problem:

 

Hi,

this will be fixed in the next Firehawk update, i have no exact release date yet but it should soon be available

Best regards

Line 6 Support Europe”

 

so there is hope :)

Share this post


Link to post
Share on other sites

Good to know. Thanks for the update. 

Share this post


Link to post
Share on other sites

Finding out the problem to now. It's very annoying that I can't use my new Variax with the Line 6 Firehawk with making patches, as that was the main reason to buy this whole setup. 

Share this post


Link to post
Share on other sites

I've got the same response from Line 6, a update is coming but no ETA. 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...