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Tangledown

Helix not starting up

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Hi all

My first post, so please be gentle.

My Helix LT froze after I left the Tap/tuner button active for about 40 minutes during gig interval.

when I went to start second set myHelix had froze.

It won't start up now and just shows the number -28 in the top left hand corner.

Any ideas anyone?

Cheers!

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Have you try to make a reset?

(5+6 on boot restores Global parameters  or fs 9+10 on boot restores presets, setlists, globals and IRs (restores factory bundle) "THIS WILL OVERWRITE ALL USER PRESETS AND SETLISTS)

Can you enter update mode (fs6+12) and reinstall the firmware?

Otherwise I think it's a hardware problem and you have to open a support ticket.

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When I try these options, it tells me that it will reset parameters but doesn't actually do anything

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If the update mode does not work and you can not reinstall the firmware, then the only way is to send it in for repair.

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