Footbutt 0 Posted October 23, 2019 I bought my Helix used. it updated to 2.8.2 just fine. then the next day I go to load some IRs and my MacBook isn’t detecting any Helix on either the system report, Line 6 Updater, or HX Edit. i already opened a ticket, but has anyone else experienced a sudden death of the USB? Everything else works fine. Quote Share this post Link to post Share on other sites
SaschaFranck 233 Posted October 23, 2019 Did you check with a different USB port and cable? Quote Share this post Link to post Share on other sites
Footbutt 0 Posted October 23, 2019 2 hours ago, SaschaFranck said: Did you check with a different USB port and cable? yeah, I even tried different computers Quote Share this post Link to post Share on other sites
chasingMango 36 Posted October 23, 2019 Did you try re-installing the drivers? Quote Share this post Link to post Share on other sites
SaschaFranck 233 Posted October 23, 2019 1 hour ago, Footbutt said: yeah, I even tried different computers Uhm, that doesn't read too good... You may try a complete factory reset - but in that case you'll be losing all the patches that you haven't backed up yet. Quote Share this post Link to post Share on other sites
Footbutt 0 Posted October 23, 2019 15 minutes ago, chasingMango said: Did you try re-installing the drivers? On a Mac i deleted the original Updater and HX Edit and even tried just the 2.8 firmware and nothing. no connectivity. Quote Share this post Link to post Share on other sites
Footbutt 0 Posted October 23, 2019 13 minutes ago, SaschaFranck said: Uhm, that doesn't read too good... You may try a complete factory reset - but in that case you'll be losing all the patches that you haven't backed up yet. I think that's my last resort. I'm ok with a factory reset. I don't know what else to do because if i can't connect to the dang thing, how will i ever update or revert to previous firmware? Quote Share this post Link to post Share on other sites
Footbutt 0 Posted October 23, 2019 Is there a way to do a HARD factory reset? Like to the original firmware or something? "Factory Reset" only restores original presets and not firmware. Quote Share this post Link to post Share on other sites
Peter 53 Posted October 25, 2019 On 10/23/2019 at 5:24 PM, Footbutt said: Is there a way to do a HARD factory reset? Like to the original firmware or something? "Factory Reset" only restores original presets and not firmware. No. You can only try to start the Helix in Update mode (FS6+12). If you still get no connection and you have tried everything else (reinstall HX Edit/drivers, different port/cable/computers), then maybe it's a hardware problem. Quote Share this post Link to post Share on other sites
