Footbutt 0 Posted October 23 I bought my Helix used. it updated to 2.8.2 just fine. then the next day I go to load some IRs and my MacBook isn’t detecting any Helix on either the system report, Line 6 Updater, or HX Edit. i already opened a ticket, but has anyone else experienced a sudden death of the USB? Everything else works fine. Share this post Link to post Share on other sites
SaschaFranck 42 Posted October 23 Did you check with a different USB port and cable? Share this post Link to post Share on other sites
Footbutt 0 Posted October 23 2 hours ago, SaschaFranck said: Did you check with a different USB port and cable? yeah, I even tried different computers Share this post Link to post Share on other sites
chasingMango 7 Posted October 23 Did you try re-installing the drivers? Share this post Link to post Share on other sites
SaschaFranck 42 Posted October 23 1 hour ago, Footbutt said: yeah, I even tried different computers Uhm, that doesn't read too good... You may try a complete factory reset - but in that case you'll be losing all the patches that you haven't backed up yet. Share this post Link to post Share on other sites
Footbutt 0 Posted October 23 15 minutes ago, chasingMango said: Did you try re-installing the drivers? On a Mac i deleted the original Updater and HX Edit and even tried just the 2.8 firmware and nothing. no connectivity. Share this post Link to post Share on other sites
Footbutt 0 Posted October 23 13 minutes ago, SaschaFranck said: Uhm, that doesn't read too good... You may try a complete factory reset - but in that case you'll be losing all the patches that you haven't backed up yet. I think that's my last resort. I'm ok with a factory reset. I don't know what else to do because if i can't connect to the dang thing, how will i ever update or revert to previous firmware? Share this post Link to post Share on other sites
Footbutt 0 Posted October 23 Is there a way to do a HARD factory reset? Like to the original firmware or something? "Factory Reset" only restores original presets and not firmware. Share this post Link to post Share on other sites
Peter 40 Posted October 25 On 10/23/2019 at 5:24 PM, Footbutt said: Is there a way to do a HARD factory reset? Like to the original firmware or something? "Factory Reset" only restores original presets and not firmware. No. You can only try to start the Helix in Update mode (FS6+12). If you still get no connection and you have tried everything else (reinstall HX Edit/drivers, different port/cable/computers), then maybe it's a hardware problem. Share this post Link to post Share on other sites
