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Boot failure. Entered update mode


Joehaen
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Boot failure. Entered update mode. I am stuck here.

 

During the update it stopped at this point, as expected. But it stuck here for about 4 hours, until my laptop eventually went dead. Now when I open the line 6 updater no devices appear. I have uninstalled and re-installed the updater with no success. I have tried resetting the helix by holding in buttons 7&8 and/or 9&10 and it still leads to the “Boot failure. Entered update mode“ screen.

 

I am starting to dig into the forums myself, but I’m more musician than I am IT man, so any suggestions on what do try next would be appreciated.

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  • 2 weeks later...
On 11/13/2019 at 7:59 PM, nfarcet said:

I have the same issue : my Helix rack got stuck forevever in screen "Boot Failure. Entered Update Mode".

How can I reset my Helix ?

 

 

Here ya go!

 

Helix Rack

Since the rack doesn’t have footswitches, you’ll instead hold down a combination of the 6 encoders that are below the main LCD screen as you’re booting up.

 

Button Combination

Description

ENC2 & ENC3

Reset globals

ENC3 & ENC4

Restore stock presets and setlists

ENC4 & ENC5

Restore stock presets, setlists, and IRs

ENC5 & ENC6

Reset globals and restore presets, setlists, and IRs (entire factory restore)

ENC1 & ENC3

Rebuild all presets

ENC1 & ENC5

Clear all presets, setlists, and IRs

ENC1 & ENC6

Will enter Update Mode (This feature is only available on firmware v1.06.5 and higher)

 

 

Hope this helps/makes sense. Reset options from:

 

https://helixhelp.com/

 

 

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On 11/13/2019 at 8:59 PM, nfarcet said:

I have the same issue : my Helix rack got stuck forevever in screen "Boot Failure. Entered Update Mode".

How can I reset my Helix ?

 

Turn off the Helix Control/Rack and close all line6/audio software.

Reinstall HX Edit (2.82) - When you get to the options section of the install, leave them all checked.(step1)

 

Follow the Update instructions from line6 and start the Helix in Update mode in step 2(ENC1&6 for the rack):

  1. If you have Helix Rack / Control, turn off Helix Control. Also, shut down all Line 6 software or any programs that use audio, like DAWs, iTunes, Spotify, video games, etc.
  2. Connect Helix to a Mac or PC via USB (do not use any sort of USB hub) and turn it on.
  3. Launch Line 6 Updater. The latest version was automatically installed when you installed HX Edit 2.80 in “STEP 2 Updating HX Edit to 2.80” above.
  4. Enter your Line 6 Username and Password and click “Sign In.” A big green box appears with a picture of your Helix product. Click the big green box and then click “Update” next to Version: 2.80.
  5. Carefully read the instructions (HEY! DID YOU BACK UP FIRST?), click “Continue,” and then “Accept.” A warning dialog appears, telling you that Helix will be reset twice.
  6. Think “Hmm, maybe I should’ve backed up first? Nah, I insist on subverting the dominant paradigm,” and click “OK.” Helix begins updating. As wholly expected, because we warned you… because you always read the instructions… halfway through the update process, Line 6 Updater displays a second dialog and Helix’s LCD reads “Boot Failure. Entered Update Mode!” THIS IS NORMAL. Breathe deep, everything is fine. You’re almost there.
  7. Click “OK” again. When finished, Helix restarts automatically and begins rebuilding your presets. Let it finish.
  8. If you have Helix Rack/Control, turn on Helix Control. Helix Rack reads “Helix Control must be updated to work

properly. Update now?” Press Knob 6 (OK) to update Helix Control.

 

(...don't use a USB-HUB, try annother USB-port

if it still does not work use annother computer for the update)

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Thank you very much for the help !

It worked for me (I found similar instructions elsewhere).

 

Although I did a backup as mentioned, it looks like the firmware update process did not loose my presets. Shall I restore from my backup nevertheless ?

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  • 1 year later...

Hey guys. I encountered this problem while trying to update from version 3.01 to 3.1 but the suggestions above don’t work for me. Line 6 Updater doesn’t find my Helix. I’ve tried deinstalling the Helix in the device manager and deinstalling any and all Line 6 software from my computer multiple times, but to no avail. I tried installing HX Edit (along with drivers and Line 6 Updater of course) both in versions 3.01 as well as 3.10 and I’m STUCK. By the way: The USB cable and port I’m using work just fine on another audio interface I have.

 

Suffice to say I’m kinda mad at Line 6 that this kind of thing can even happen. Anyone got any suggestions? Is there anything else I might try? I’d greatly appreciate anything you guys can come up with!

 

Best of all I FINALLY have a gig coming up on Sunday and first band practice in half a year because where I live, we weren’t allowed to do this kind of thing this whole time. Wrong timing for an update to mangle my Helix. Thank, Line 6...

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1 hour ago, charvel_niklas said:

Hey guys. I encountered this problem while trying to update from version 3.01 to 3.1 but the suggestions above don’t work for me. Line 6 Updater doesn’t find my Helix. I’ve tried deinstalling the Helix in the device manager and deinstalling any and all Line 6 software from my computer multiple times, but to no avail. I tried installing HX Edit (along with drivers and Line 6 Updater of course) both in versions 3.01 as well as 3.10 and I’m STUCK. By the way: The USB cable and port I’m using work just fine on another audio interface I have.

 

Suffice to say I’m kinda mad at Line 6 that this kind of thing can even happen. Anyone got any suggestions? Is there anything else I might try? I’d greatly appreciate anything you guys can come up with!

 

Best of all I FINALLY have a gig coming up on Sunday and first band practice in half a year because where I live, we weren’t allowed to do this kind of thing this whole time. Wrong timing for an update to mangle my Helix. Thank, Line 6...


Have you tried a different USB cable and/or port? The fact that they work for a different interface is really irrelevant.

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5 hours ago, charvel_niklas said:

Best of all I FINALLY have a gig coming up on Sunday and first band practice in half a year because where I live, we weren’t allowed to do this kind of thing this whole time. Wrong timing for an update to mangle my Helix. Thank, Line 6...


Great first post - attitude re-adjustment wouldn’t go amiss.

 

You are not going to like this, but... first rule of Helix club - never do an update before an upcoming gig!

 

If you were using a tube rig would you not bother to have a back up?

 

Plus all the usual excuses - such as the USB cable works fine with my printer are not actually relevant here.

 

This is sort of stuff exactly why I said I am going to stop posting “get out jail free” instructions for folks who want blame everyone else for a “firmware bricked my Helix” nonsense post.
 

And you’re kinda mad at Line 6 - yeah, right!

 

Enough - I’m outta here!

 

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Thanks for the replies guys. As a last resort I tried a different computer and using instructions that I got from Line 6 tech support my Helix is back, thankfully. For others I’ll post their instructions here, maybe they help someone else out in the future:

 

Quote

1. Deinstall Line 6 Updater, driver and HX Edit

2. Download/reinstall HX Edit 3.10 (automatically isntalls Line 6 Updater and driver):

http://line6.com/software/

3. Also, download the file Helix LT Flash Memory 3.10. (found in software as well)

4. Connect the device via USB. Use a different cable (even if ok) and a different USB port. Do not connect to a USB hub.

5. Press and hold footswitch 6+12 (mode+tap) and turn on the device. As soon as "Entered Update Mode!" appears, let go.

6. Close all applications (incl. HX Edit) and start only Line 6 Updater. Do not log in but choose "offline mode". Click on the Helix LT and choose the previously downloaded Flash Memory File 3.10 for the update. Repeat the update.

7. If successful, perform a factory reset (deletes all user presets, Irs and global settings). Press and hold footswitch 9+10 (B+C, lower row) and turn on the device. Let go as soon as the Reset notification appears.

8. If the update was unsuccessful, repeat from point 5 (after reset).

9. If this does not work, try using a different computer.

 

On 4/26/2021 at 11:14 PM, phil_m said:

Have you tried a different USB cable and/or port? The fact that they work for a different interface is really irrelevant.

Noted. Wasn’t aware that one particular USB cable might work with one device but not the other. That’s really good to know, thanks!

 

On 4/27/2021 at 2:31 AM, datacommando said:

You are not going to like this, but... first rule of Helix club - never do an update before an upcoming gig!

You are completely right. I had kind of made this my personal rule and I don’t know what made me do the update...

 

As for "attitude adjustment": You may be right. But I don’t see that this is a case of user error and we can probably at least agree that it would be desirable if the update process was less risky, can’t we?

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5 hours ago, rickbiessman said:

As for "attitude adjustment": You may be right. But I don’t see that this is a case of user error and we can probably at least agree that it would be desirable if the update process was less risky, can’t we?

 

With any update process there is an element of risk - Helix is computer for guitar audio, a very specialised one, but a computer nonetheless.

 

If you think this update routine is "risky", then you really wouldn't have liked it in the early days of Helix firmware updates. This a total breeze compared to some previous updates, especially when the core system was updated and "Boot Failure. Entered Update Mode!" popped up on screen, even though this was a documented part of the process, along with the message "THIS IS NORMAL. Breathe deep, everything is fine. You're almost there." Needless to say -panic ensued!

 

After almost every update there seems to be a bunch of people who for some unknown reason have a glitch in the update and blindly post "update bricked my Helix", and "I don't expect this with a $1,000 effects pedal" - I guess some folks never read or follow instructions. It gets to a point where this is such a common occurrence, that it starts to become tedious to post the same information (as that you got from Tech Support), over and over again.  A simple search usually would reveal the countless times users on the forum have posted the how to fix your "bricked" hardware. 

 

The "attitude re-adjustment" comment is aimed at those few people, who seem to want to lay the blame at the door of Line 6 for their failure get their hardware to update. Line 6 don't know the configuration of every PC and Mac in the world, and expecting a software update to go flawlessly on a possibly modified machine is totally unreasonable. People don't have to update. Although, they do, because Line 6 gives us all these new features - FREE!. Therefore comments such as "I’m kinda mad at Line 6" are beyond ludicrous.

 

Good to know that you got your LT fixed, and thanks for posting the instructions provided by Line 6 Support - it will be most helpful provided the person with the stricken Helix knows how to search for a clue.

 

Great first post - welcome to Helix club.

 

Enjoy

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