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Line6 Updater - no devices appears?

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Hello. I`m new in this Line6 universe. Just bought a HX Effects with the firmwire 2.51. Now I want to update to the newest version 2.82.

I have downloaded HX Edit and Line6 Updater to my pc. Now, when I run the Updater a black screen appears with a writing says: “Select device to update”. And no options.? I have the device turned on and conneted with usb cable.

Can anyone help me?

Jakob, Denmark 

E727C073-7768-4975-B2DE-F90E4C74E35A.jpeg

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Make sure you have HX Edit closed when running Line 6 Updater, for one. That’s probably the most common reason for this.

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^^^^^This! Also you say you downloaded HX Edit. Probably already did this but make sure you install it too. HX Edit has the Windows drivers in the install package which allow your device to be recognized. Just check all the boxes when you install it. If this doesn't work, start trying other USB ports or even a different USB cable.

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+1 to checking the USB cable.  This was driving me crazy and while my device was working through the PC, the updater and my recording software wouldn't recognize that it was plugged in, kept getting device not found.  I moved the usb cable to a different input on my PC and bam, it worked again.  Any PC over 3-4 years old will see USB ports randomly start failing, it's the least durable part in most PC's.

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I have this same problem. I'm a user of Helix Stomp and Helix Rack. I tried to update their firmware from 2.82 to 2.9. Stomp went easy. HX Edit sees him and works with him. When I tried to update the XH Rack with the same USB cables, the editor and updater cannot see my Helix Rack. I tried all USB inputs.  Always see "No device conected" in the software, or "Select device to update" in the Updater but without displaying the option to select any device.

My computer is a PC with WIN7. On another computer with WIN10 I installed HX Edit 2.9 but he also can't see my HX Rack. HX Stomp connects to it easily. I uninstalled this HX Edit 2.9 and Updater 1.19 and installed HX Edit 2.82 and again the program sees Stomp and doesn't see Rack. I did Global Reset in the HX Rack. It has changed nothing. The Controller is always with power off. What else can I do, to make my HX Rack connect to the computer? I remember that I had problems installing this 2.8.2 on Rack. At that time, however, he was connecting to the PC and update was posible. Now I can't even install lower firmware and try to upgrate another one.
 
I mainly use Stomp so I don't remember if after upgrate Rack to 2.8.2 I connected  HX Edit to HX Rack and if after this devices were connecting. They are not now.
 
Do you have any ideas what's wrong? I know that this forum is full of such topics, but I have not found a solution in any of them.

 

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I'm trying to upgrade my firmware on my Line 6 Relay G10 on my iMac. All I get is a blank screen that says "Please select device to upgrade" with no selection options. I looked for HX Edit, but couldn't find it.

damian rotolo

softlib@comcast.net

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16 hours ago, DamianRotolo said:

I'm trying to upgrade my firmware on my Line 6 Relay G10 on my iMac. All I get is a blank screen that says "Please select device to upgrade" with no selection options. I looked for HX Edit, but couldn't find it.

damian rotolo

softlib@comcast.net


I think it may be wise to read this - because AFAIK, there is absolutely no reason to think that HX Edit is part of the fix for your G10.

 


Plus this stuff has it’s own forum.

 

https://line6.com/support/page/kb/live-sound/relay-digital-wireless/

 

 

 

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On 11/17/2019 at 6:48 AM, HonestOpinion said:

^^^^^This! Also you say you downloaded HX Edit. Probably already did this but make sure you install it too. HX Edit has the Windows drivers in the install package which allow your device to be recognized. Just check all the boxes when you install it. If this doesn't work, start trying other USB ports or even a different USB cable.

 

Absolutely. Line6 updater for Windows can be d/led standalone, but the package does not install drivers.

My Windows machine reported "warning" entries (yellow triangle with an exclamation mark) for the Helix in Windows Device Manager (devmgmt.msc) and Line6 updater did not see my HX Stomp until I installed the drivers with the HX Edit package - which incidentally also contains the updater.

 

N.b. my experience is with HX Stomp, but I think it may also apply to other models.

 

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