Joyinc Posted November 27, 2019 Share Posted November 27, 2019 Lost all my User presets. I get this message Device has not been initialized properly. I can not save anything new in user presets.... HELP....... Quote Link to comment Share on other sites More sharing options...
lungho Posted November 27, 2019 Share Posted November 27, 2019 The included link might help. For this particular user, they had to do a factory reset and then restore from a backup. Quote Link to comment Share on other sites More sharing options...
rd2rk Posted November 27, 2019 Share Posted November 27, 2019 Hope you've backed up recently. On the bright side, last time I got that message, I shut down HX Edit and restarted Windows. That re-initialized the drivers and all was well. Quote Link to comment Share on other sites More sharing options...
MisawaGuava Posted December 21, 2019 Share Posted December 21, 2019 Same error when trying to backup or recover. Have firmware 2.8 and Windows 10. I discovered that the entire Helix 2 Setlist has been copied into my "Other Artists" setlist. Not sure if this was a bug or if I had done it accidentally (possible but don't think I did). My last backup was about 17 days ago so I figured I'd back up my current "broken" presets and recover from my older one. Backing up I encountered this 8201 error. Rebooted Helix and laptop and no better. Tried skipping the backup and just recovering my old preset list and same error. If I lose anything I did in the past two weeks it won't be much, but right now I cant backup or recover anything. Quote Link to comment Share on other sites More sharing options...
MisawaGuava Posted December 23, 2019 Share Posted December 23, 2019 Also started having an issue with all switches and buttons on the Helix not working until I unplugged it from my laptop. Resolved all problems by updating everything (Firmware, Helix Edit, and Updater). Seems to be fine now. Quote Link to comment Share on other sites More sharing options...
SCOTTC1230 Posted January 31, 2020 Share Posted January 31, 2020 Did anyone find a solution to this problem? I have encountered it and when I went to find my backup from 2.82 it is now missing. I encounter this error when trying to create a backup and access a specific setlist. Quote Link to comment Share on other sites More sharing options...
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