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Error message, Device has not been initialized properly. [code -8201]

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Lost all my User presets. I get this message 

Device has not been initialized properly.



I can not save anything new in user presets.... HELP.......

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The included link might help.  For this particular user, they had to do a factory reset and then restore from a backup.

 

 

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Hope you've backed up recently.

 

On the bright side, last time I got that message, I shut down HX Edit and restarted Windows. That re-initialized the drivers and all was well.

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Same error when trying to backup or recover. Have firmware 2.8 and Windows 10.  I discovered that the entire Helix 2 Setlist has been copied into my "Other Artists" setlist.  Not sure if this was a bug or if I had done it accidentally (possible but don't think I did). My last backup was about 17 days ago so I figured I'd back up my current "broken" presets and recover from my older one.

 

Backing up I encountered this 8201 error. Rebooted Helix and laptop and no better. Tried skipping the backup and just recovering my old preset list and same error.

 

If I lose anything I did in the past two weeks it won't be much, but right now I cant backup or recover anything.

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Also started having an issue with all switches and buttons on the Helix not working until I unplugged it from my laptop. Resolved all problems by updating everything (Firmware, Helix Edit, and Updater). Seems to be fine now.

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Did anyone find a solution to this problem? I have encountered it and when I went to find my backup from 2.82 it is now missing. I encounter this error when trying to create a backup and access a specific setlist.

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