markjchurcher Posted December 1, 2019 Share Posted December 1, 2019 Hi. I have a helix with version 1.04.3 on it.i downloaded HXedit for this and backed up my presets. No problem. Then downloaded HX edit 2.82 opens but now get the message connection interrupted. Anyone know what’s wrong? Quote Link to comment Share on other sites More sharing options...
rd2rk Posted December 1, 2019 Share Posted December 1, 2019 Backup your custom presets and upgrade to v2.82 FW. FW and HX Edit have to match if you want it to work. FOLLOW THE DIRECTIONS FOR THE FW UPGRADE! Quote Link to comment Share on other sites More sharing options...
markjchurcher Posted December 1, 2019 Author Share Posted December 1, 2019 Hi thanks but not sure what you mean by FW. I’m not very sure about these things!, cheers m Quote Link to comment Share on other sites More sharing options...
rd2rk Posted December 1, 2019 Share Posted December 1, 2019 8 minutes ago, markjchurcher said: Hi thanks but not sure what you mean by FW. I’m not very sure about these things!, cheers m FW=FIRMWARE, that code that lives on the hardware itself, vs the SW - software program that runs on a computer when loaded. HX Edit is SW. It interacts with the Helix FW. The versions need to match for it all to work. If you installed HX Edit using the HX Edit install file, it loaded the proper drivers and the "Line6 Updater", which is used to update the Helix FW. With HX Edit CLOSED (not running), and the Helix connected directly to a USB port (NOT A HUB! If you're using a desktop, the ports on the front are usually a hub - use the ports on the back), run the Line6 Updater. After logging in, it will update the firmware on the Helix. REPEATED FOR EMPHASIS - FOLLOW THE INSTRUCTIONS! Otherwise you'll be back here pleading for help like all the other turkeys who thought they didn't need no stinking directions! Quote Link to comment Share on other sites More sharing options...
markjchurcher Posted December 2, 2019 Author Share Posted December 2, 2019 Problem is the instruction say that the hx edit 2.82 MUST be loaded before the firmware. Quote Link to comment Share on other sites More sharing options...
markjchurcher Posted December 2, 2019 Author Share Posted December 2, 2019 This turkey has done it and got all his presets etc in place!! Quote Link to comment Share on other sites More sharing options...
markjchurcher Posted December 2, 2019 Author Share Posted December 2, 2019 Do have another problem now tho. Pressing joystick no longer brings up the model list. I heard this is a problem but can’t see any fixes. Switched to model moe made no difference. Gobble gobble. Quote Link to comment Share on other sites More sharing options...
lungho Posted December 2, 2019 Share Posted December 2, 2019 2 hours ago, markjchurcher said: Do have another problem now tho. Pressing joystick no longer brings up the model list. Try a short press instead of a long press. Quote Link to comment Share on other sites More sharing options...
markjchurcher Posted December 2, 2019 Author Share Posted December 2, 2019 Have tried all sorts! Long short double etc etc.. anyone know what’s wrong?? Quote Link to comment Share on other sites More sharing options...
rd2rk Posted December 2, 2019 Share Posted December 2, 2019 6 hours ago, markjchurcher said: Problem is the instruction say that the hx edit 2.82 MUST be loaded before the firmware. First you INSTALL HX Edit. Then, AFTER you run the updater, you can LOAD HX Edit for use. You just don't want HX Edit loaded WHILE updating. Glad you got it done. Call support about the joystick. Quote Link to comment Share on other sites More sharing options...
markjchurcher Posted December 2, 2019 Author Share Posted December 2, 2019 Thanks for your help. I’ve put a ticket in about the joystick. This seems to have happened to a lot of people! Quote Link to comment Share on other sites More sharing options...
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