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Marketplace preset won't load

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My laptop is authorized per license manager and both my Helix Floor and HXedit are at 2.82   I logged into my Line 6 account from HX Edit.
Earlier this morning I was able to load it into Helix Native on my other authorized laptop.  If nobody has the magic fix here I guess I'll open a support ticket since I already spoke with the patch creator ( Jason Sadites )


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46 minutes ago, rsvette12 said:

You need to be signed in lower left hand corner of HX Edit I believe 

Yes I was logged in.

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