Please ensure Javascript is enabled for purposes of website accessibility Jump to content

HX Edit no device connected


rockinb
 Share

Recommended Posts

I've been away on holidaze for a few weeks.  i just got back and felt i was brave enough to try again to upgrade my firmware and HX edit to the 2.82 versions.   I had tried and failed a couple months ago and  I went back to 2.71 in both the firmware and the edit and was doing fine. 

Today, I hooked up my Helix floor (which is working fine) to my PC running Windows 10.  I cannot get HX Edit to recognize my floor unit no matter what !   I have tried restarts , different USB cables and every 3.0 USB port on my computer.  HX edit was fine before I went away.   All I get is ... HX Edit no device connected 

 

Any help most appreciated ...!

 

 

 

Link to comment
Share on other sites

If you are still on 2.71 and don't want to update, I would try to reinstall HX Edit 2.71 (maybe a Windows update has deleted the drivers or something)

 

Because you have issues with the drivers anyway, try to update again. ...I think you are brave enough ;)

-Turn off/unplug the Helix and close all line6/audio software.

-Unistall the line6 software(HX Edit, updater, drivers) and reboot the pc

-Install HX Edit 2.82 - When you get to the options section of the install, leave them all checked.

-Connect/turn on the Helix and start the Updater and update(I hope you have a connection)

(If the update process stucks more than an hour, you should restart the Helix with FS6 and FS12 pressed (update mode))

 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...