uelef Posted December 12, 2019 Share Posted December 12, 2019 I sold my Helix floor (bought in July 2016) a few days ago, made a software reset - everything was fine before. The new owner now reports that the joystick is dead - you can select blocks moving the joystick up and down or left and right, but if you want to chance an effect, amp or cab by clicking on the joystick nothing happens. So there's no way to chance any blocks … Firmware was 2.8.2 - the new owner downgraded to 2.7.0 – that did not solve the problem. He also tried to chance the Global Settings (Preferences > Joystick Encoder > "Model" and "Selection") - with both preferences changing the block does not work. Does anyone have any suggestions or experiences with this problem? Is it a hardware problem inside the joystick? Could it be anything else? Quote Link to comment Share on other sites More sharing options...
chasingMango Posted December 12, 2019 Share Posted December 12, 2019 I think its a global setting that got reset Quote Link to comment Share on other sites More sharing options...
codamedia Posted December 12, 2019 Share Posted December 12, 2019 Try a "global reset". if that doesn't work, I suspect it's untimely hardware failure. Quote Link to comment Share on other sites More sharing options...
uelef Posted December 14, 2019 Author Share Posted December 14, 2019 Well, all the software solutions die not help - it seems like it‘s a hardware problem. Quote Link to comment Share on other sites More sharing options...
DunedinDragon Posted December 14, 2019 Share Posted December 14, 2019 I had this happen to me very early on with my Helix about 4 years ago. Sent it in and they had it back to me in five days fixed. The culprit was a solder point that came loose. Quote Link to comment Share on other sites More sharing options...
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