uelef 4 Posted December 12, 2019 I sold my Helix floor (bought in July 2016) a few days ago, made a software reset - everything was fine before. The new owner now reports that the joystick is dead - you can select blocks moving the joystick up and down or left and right, but if you want to chance an effect, amp or cab by clicking on the joystick nothing happens. So there's no way to chance any blocks … Firmware was 2.8.2 - the new owner downgraded to 2.7.0 – that did not solve the problem. He also tried to chance the Global Settings (Preferences > Joystick Encoder > "Model" and "Selection") - with both preferences changing the block does not work. Does anyone have any suggestions or experiences with this problem? Is it a hardware problem inside the joystick? Could it be anything else? Quote Share this post Link to post Share on other sites
chasingMango 36 Posted December 12, 2019 I think its a global setting that got reset Quote Share this post Link to post Share on other sites
codamedia 850 Posted December 12, 2019 Try a "global reset". if that doesn't work, I suspect it's untimely hardware failure. Quote Share this post Link to post Share on other sites
uelef 4 Posted December 14, 2019 Well, all the software solutions die not help - it seems like it‘s a hardware problem. Quote Share this post Link to post Share on other sites
DunedinDragon 934 Posted December 14, 2019 I had this happen to me very early on with my Helix about 4 years ago. Sent it in and they had it back to me in five days fixed. The culprit was a solder point that came loose. Quote Share this post Link to post Share on other sites
