Outputs not the same level

[KRTW]

I run my Helix directly into a mixer, and no matter what outputs I use, either 1/4' or XLR - one side is louder. I cannot find where this may set be in the Helix, and any help would be most appreciated.

 

[lungho]

Does this happen on every single patch, including the preloaded patches, or does this only happen with patches you create?  

[KRTW]

All

[codamedia]

6 hours ago, channelk said:

I run my Helix directly into a mixer, and no matter what outputs I use, either 1/4' or XLR - one side is louder.

 

Many questions for troubleshooting.

1. How are you measuring the output of the Helix? Input meters, outputs meters, just listening? 
2. Have you ruled out any discrepancies with the input gains on the mixer as a result of trims, pads,  etc... etc...? 
3. Have you swapped the channels on the mixers? That's always a quick test to see if the problem followed the Helix output or the mixer channel. 
4. I would suggest swapping cables, however you are saying this happens with either 1/4" or XLR outs.. so I doubt that is the problem.

[lungho]

Codameida beat me to #3.  I was going to recommend trying that first.  But I honestly think this is something to do with the mixer and not Helix.

[DunedinDragon]

Let's not forget to make sure the gain levels on the left and right speakers themselves have the same settings.  And that may be the way they want it set depending on the coverage they need in the room itself.