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Connection interrupted

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Hey guys.

 

I want to back up my presets on HX edit before I update to the new firmware. When I open up HX Edit 2.71 though it keeps saying 'connection interrupted'. Anyone else ecounter this problem? Thanks

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Since I have upgraded to 2.8x I have had this issue often. HXEdit loses connection to the device. I have also encountered the unit freezing up but not nearly as often as the connection interruption.  Sometimes I need to reboot to fix and sometimes just turning Helix off then on. I am on Windows 10. 

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My HX Edit won't stay connected for more than 5 minutes. Constantly disconnecting and showing the message "connection interrupted". Reconnect almost always works. I'm interested in your post because you (prudenjim) are on Windows, and I've having the issue on a Mac (Big Sur). I only noticed it happening this frequently after upgrading to big Sur but now I wonder if it's not related.

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8 hours ago, fisch723 said:

My HX Edit won't stay connected for more than 5 minutes.


This thread is 10 months old and the issue was discussing the older v2.8x firmware and Windows 10.

 

It has been mentioned that Line 6 sent out an email telling customers to avoid updating to Big Sur until further notice, but as you are already in that situation I would suggest that you might need to zap the PRAM or NVRAM on your Mac. 
 

Try this.

 

https://support.apple.com/en-us/HT204063

 

No guaranteed, but worth a shot as some stuff can get screwed up after an update.


Seems that Big Sur had lots of USB disconnect issues early on.

 

Hope this helps/makes sense.

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