Parallaxeguitar Posted March 5, 2020 Share Posted March 5, 2020 Hi @all Just while playing, my Helix crashed and is actually in "this -> picture mode... You see just the a white light at the pedal screens, the mainscreen is like off and whatever I try for a combination... Footswitch 1+6, 5+10 or 6+12 (holding it down before turning it on) nothing happens... just directly these "white screens" and nothing else... Would really like, to get a hint, whats going on here... warranty is over, bought it used a while ago, what can that be ? I removed the backplate, nothing is smelling like burned or something like that, no cable is loose (so far as I can see it, without removing anything) The Helix was in studio use only, no live gigs and so on... I cannot remember, that it felt down or something like that, but in any case, it turned in this mode by itself, not because of a crash or liquid accident or something else... best regards, Dirk Quote Link to comment Share on other sites More sharing options...
Peter Posted March 5, 2020 Share Posted March 5, 2020 If a reset (Holding footswitch 9+10 on boot) or the update mode ( holding footswitches 6 + 12 ) does not work, then it is probably a hardware defect. :( I would open a support ticket. Quote Link to comment Share on other sites More sharing options...
Parallaxeguitar Posted March 5, 2020 Author Share Posted March 5, 2020 Thx Peter, i´m afraid, you´re right... because equal what I try for combinations, if you turn it on, all of the small displays come to light, without the main display, which is the whole time dark... I´m hopeing, it is maybe something wrong with the power transformator, because the main display is not coming to life... Quote Link to comment Share on other sites More sharing options...
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