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Parallaxeguitar

Helix crashed (Software) no reaction anymore...

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Hi @all

 

 

Just while playing, my Helix crashed and is actually in "this -> picture mode...

 

You see just the a white light at the pedal screens, the mainscreen is like off and whatever I try for a combination...

 

Footswitch 1+6, 5+10 or 6+12  (holding it down before turning it on) nothing happens... just directly these "white screens" and nothing else...

 

Would really like, to get a hint, whats going on here... warranty is over, bought it used a while ago, what can that be ?

 

I removed the backplate, nothing is smelling like burned or something like that, no cable is loose (so far as I can see it, without removing anything)

 

The Helix was in studio use only, no live gigs and so on... I cannot remember, that it felt down or something like that, but in any case, it turned in this mode by itself, not because of a crash or

liquid accident or something else...

 

best regards,

Dirk

 

20200305_180942.jpg

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If a reset (Holding footswitch 9+10 on boot) or the update mode ( holding footswitches 6 + 12 ) does not work, then it is probably a hardware defect. :(

I would open a support ticket.

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Thx Peter,  i´m afraid, you´re right... because equal what I try for combinations, if you turn it on, all of the small displays come to light, without the main display, which is the whole time dark... I´m hopeing, it is maybe something wrong with the power transformator, because the main display is not coming to life... 

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