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b3co0l

My updater can't see the HELIX device

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My updater can't see the HELIX device. 

 

I have Win 10 PC. When I insert usb cable,windows gives a sound and when I check task menager I see the device with yellow sign with ! so is a problem. I suppose it is why my line 6 updater (1.18) can't see HELIX. Maybe somebody can help me?

 

THX.

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41 minutes ago, b3co0l said:

My updater can't see the HELIX device. 

 

I have Win 10 PC. When I insert usb cable,windows gives a sound and when I check task menager I see the device with yellow sign with ! so is a problem. I suppose it is why my line 6 updater (1.18) can't see HELIX. Maybe somebody can help me?

 

THX.

 

Make sure that you close HX Edit first.  You can't have both applications running at the same time.

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"Make sure that you close HX Edit first.  You can't have both applications running at the same time."(VirtualGuitars)

If that does not work:

Disconnect the Helix. Reinstall HX Edit 2.82 (and all included drivers) and try again.

... or try a different USB port

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Problem solved. I simply installed HX Edit it contain drivers which I use for unknown device in task manager, and Helix show up.

THX very much friend.

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