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Static noises every second when recording Helix on DSP with USB


arnyong
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Hey Everyone! 

I'm Having this peculiar issue with my Helix - Not sure when did this issue start, but basically when I record from my Helix Floor into audacity (using USB cable connected to my Windows laptop), there is this static noise that appears every second of the recording. I've attached a sample of what i'm facing- very audible clicks in the track!  https://drive.google.com/open?id=1n8jCRRd-U1PSxY9uMeY7ALMmXI0DtrRi


However I do not hear this sound when monitoring through my headphones

Any idea what is causing this issue? Things I have tried but to no avail, include: 

-Removing AC power from the laptop the USB cable is connected to

-Updating from Helix 2.8 to 2.82 Firmware

-Try another USB port on the laptop

-Ensuring "Volume" Control set at 0 (only phone's knob is on)

-Turning off the unit, tun on the ground lift option, and try again (does not help) 

-Plug in another guitar into the helix

-Change Global settings USB in 1/2 Destination to multi or 1/4 (also does not help), or lower usb in 1/2 trim by 0.3db

 

Any other ideas that I could try in fixing this? Or is this an issue with my Helix? Or my laptop?
Also any free software to recommend to record with the helix will be appreciated :)

 

Thank you! 

Statis noise.mp3

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Not sure what this is "-Change Global settings USB in 1/2 Destination to multi or 1/4 (also does not help), or lower usb in 1/2 trim by 0.3db"

 

However, I've had issues where Windows is wanting to share the USB between feeding the Helix, and recording from it.

 

I changed the output block to USB sends other than 1/2 and the DAW to the right USB sends and it fixed it. Seemed to be a channel contention issue (rather than USB port issue)

 

Bit of a PITA when picking up patches you use for other purposes, but not a huge biggy (for me anyway)

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