jbgourmet Posted April 2, 2020 Share Posted April 2, 2020 I bought the Helix Native and not able to install it. I downloaded the installer, and when I double clikk on it, a window with this message. pops up: “Helix Native.pkg” can’t be opened because Apple cannot check it for malicious software. I do not have any virus program on my computer. (Macbook pro MacOS Catalina). I even tried to turn internet off. It also says the software needs to be updated at Line 6, but I clicked on the newest version after I purchased it, I dont know what to update, there is no newer version of it on Line 6.I just bought this 5 days ago. I have a support ticket, but no answer. Please help... 1 Quote Link to comment Share on other sites More sharing options...
namsicklz Posted April 6, 2020 Share Posted April 6, 2020 Quote Link to comment Share on other sites More sharing options...
shoehn Posted May 1, 2020 Share Posted May 1, 2020 Is there a solution? I have the same issue here... Quote Link to comment Share on other sites More sharing options...
loudstroud Posted May 24, 2020 Share Posted May 24, 2020 Just encountered the same issue, which I've run into before (I'm running Catalina) and couldn't remember how to get around. Here's the Apple Support page for instruction to allow the file to open: https://support.apple.com/en-us/HT202491 Quote Link to comment Share on other sites More sharing options...
Kaiyah Posted May 26, 2020 Share Posted May 26, 2020 Click the apple icon (top left corner) Go to system preferences. Then go to security and privacy. Where it says Allow apps downloaded from......youll see the Helix info. Click open anyway 1 Quote Link to comment Share on other sites More sharing options...
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