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Helix LT 2.90 Update failed - can't connect to Helix anymore


manuelwenger
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I just tried to update from 2.8something to 2.90 but the update got me an error message, and stated me to reboot and start the process all over again. Problem is HX Edit doesn't recognise my Helix LT anymore. I can't connect (tried it on two Macs one with the 2.8 version and the other with the Version I tried to update with)

I only get a blank screen with the red start bar and a icon in the middle that looks like the symbol for the Knob which you can push left/right up/down. 

Also starting the Helix LT with FS6 + 12 holding down doesn't help. 

Anyone here can help me get my Helix LT up an running again ?
thanks

Manuel 

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SOLVED

Thanks to the support team, great help. 

Make sure HX Edit is the 2.90 version and your Line 6 Updater is all the latest version
Exit HX Edit and turn of the Helix
Connect the Helix to your computer
Restart Helix LT with Footswitch 6+12 pressed
Start Line 6 Updater 
You should see the Helix now in your divice list and can perform the update

Make sure the Computer deosnto go into sleep mode when updating, that was my problem at first. 
 

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  • 3 months later...
On 4/23/2020 at 4:29 AM, manuelwenger said:

SOLVED

Thanks to the support team, great help. 

Make sure HX Edit is the 2.90 version and your Line 6 Updater is all the latest version
Exit HX Edit and turn of the Helix
Connect the Helix to your computer
Restart Helix LT with Footswitch 6+12 pressed
Start Line 6 Updater 
You should see the Helix now in your divice list and can perform the update

Make sure the Computer deosnto go into sleep mode when updating, that was my problem at first. 
 

Thank you so much for this solution! Today I received my advanced replacement LT which came with Firmware 2.3. I went to upgrade to 2.9.2 using HX Edit and the unit bricked. I tried all the suggestions listed throughout the various threads and still was not able to connect. Then I saw your post and my unit is now running 2.9.2. Again thank you so much for this!!! 

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