Cuffman 0 Posted April 26, 2020 Hi All I have attempted to update my Helix LT to 2.9 from 2.82 and have done something wrong. A message came up on my laptop saying that the installing was unsuccessful and did I want to try again. I clicked on the tab to try again and now there is a wavy line running across the screen of my Helix and if I connect it to my computer on HX Edit a message at the bottom of the page says that the connection was interrupted and click to try again. When I do the same thing happens. I tried a factory reset but that didn't work either. I am not great with computers being a bit older and would appreciate any help. Thanks Quote Share this post Link to post Share on other sites
loonsailor 5 Posted April 26, 2020 Have you done a full hard reset, by holding down switches 9&10 during boot up, as per the bold face instructions at the top of this page? Quote Share this post Link to post Share on other sites
willjrock 95 Posted April 27, 2020 Try other USB cables and or jacks Quote Share this post Link to post Share on other sites
