WhiteCraneFist Posted April 30, 2020 Share Posted April 30, 2020 just right now while i was practicing, my guitar's volume knob decided to turn past its limit, and now it wouldnt make any sound. so i checked under the hood to see what kind of vol pot it has so that i'll just order one for replacement. the problem now is that i can't seem to find any replacement parts for this at any online shop. and i'm working overseas for me to take it to any service center. please help me line 6, i'm really panicking right now because this is the only guitar i have here to keep me sane from this lockdown. i'm attaching the pots for reference Quote Link to comment Share on other sites More sharing options...
phil_m Posted April 30, 2020 Share Posted April 30, 2020 Have you opened up a support ticket? https://line6.com/support/tickets/add.html Quote Link to comment Share on other sites More sharing options...
WhiteCraneFist Posted April 30, 2020 Author Share Posted April 30, 2020 39 minutes ago, phil_m said: Have you opened up a support ticket? https://line6.com/support/tickets/add.html yes i did. says they'll respond within 3 days. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted April 30, 2020 Share Posted April 30, 2020 Is it the knob, or the pot shaft itself going past the limits? Had a couple Variaxes over the years come in, and it ends up being the inner knob slipping against the outer knob. Want to make sure before you go order a whole pot assembly. That one connector has a number of pins, a lot can go wrong. If it still functions, then chances are it's the knob and not the pot. Quote Link to comment Share on other sites More sharing options...
WhiteCraneFist Posted May 1, 2020 Author Share Posted May 1, 2020 5 hours ago, psarkissian said: Is it the knob, or the pot shaft itself going past the limits? Had a couple Variaxes over the years come in, and it ends up being the inner knob slipping against the outer knob. Want to make sure before you go order a whole pot assembly. That one connector has a number of pins, a lot can go wrong. If it still functions, then chances are it's the knob and not the pot. it's this part... (pic for ref) the pot shaft (red) against the inner knob (blue) and it doesnt function, tried it all night. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted May 2, 2020 Share Posted May 2, 2020 Cotton swab or toothbrush, 70% isopropyl, and clean any flux residue off the board. Sometimes conductive debris can be suspended in the flux and cause "partial" shorts. If the shaft is NOT rotating 360-degrees, then that's a good thing. Sorry for the slow Support response. Everyone is working remotely and IT has been doing some tweaks to accommodate the extra traffic. Quote Link to comment Share on other sites More sharing options...
WhiteCraneFist Posted May 3, 2020 Author Share Posted May 3, 2020 6 hours ago, psarkissian said: Cotton swab or toothbrush, 70% isopropyl, and clean any flux residue off the board. Sometimes conductive debris can be suspended in the flux and cause "partial" shorts. If the shaft is NOT rotating 360-degrees, then that's a good thing. Sorry for the slow Support response. Everyone is working remotely and IT has been doing some tweaks to accommodate the extra traffic. its rotating (blue part) all the way 360° without stopping unlike a normal vol pot I understand, so i'm also doing my own research, if only I could be pointed on where to buy the pots i think i can fix this myself (the fullcompass link i've been seeing online seems to be out of stock; i also dont know if it's the correct type for the shuriken) Quote Link to comment Share on other sites More sharing options...
psarkissian Posted May 4, 2020 Share Posted May 4, 2020 Then the shaft is broken internally. Getting that as a single spare part is difficult as it's part of an assembly of breakaway boards. Quote Link to comment Share on other sites More sharing options...
WhiteCraneFist Posted May 4, 2020 Author Share Posted May 4, 2020 5 hours ago, psarkissian said: Then the shaft is broken internally. Getting that as a single spare part is difficult as it's part of an assembly of breakaway boards. you're saying i can't get that part without buying the whole board? then what do you suggest? am i the only one who had this issue? there must be some work arounds? Quote Link to comment Share on other sites More sharing options...
psarkissian Posted May 4, 2020 Share Posted May 4, 2020 It's rare that the shaft would do that. Get with Full Compass and see if it can be special ordered. Also, log a Support Ticket. Quote Link to comment Share on other sites More sharing options...
WhiteCraneFist Posted May 4, 2020 Author Share Posted May 4, 2020 2 minutes ago, psarkissian said: It's rare that the shaft would do that. Get with Full Compass and see if it can be special ordered. Also, log a Support Ticket. i have a support ticket, just two response basically saying to wait. i also said i just need the model or the place/site i could order the part so i can do it myself for full compass, do i just order the volume pot for variax 300/600? from what i can see the pots are pretty different, though i havent pulled it out yet. i know its rare, i had many guitars before and i never had this issue, and now my first variax, then this. i just cant believe a broken vol pot would render this guitar useless Quote Link to comment Share on other sites More sharing options...
WhiteCraneFist Posted May 4, 2020 Author Share Posted May 4, 2020 so far what i’ve been able to find out with the pot is... Series: 9mm dual metal shaft, multi-ganged series shaft length: 20mm Connection: 9 pin/leg Resistance: nominal b10k, nominal b10k, a500k Alpha Model: Alpha RD923DF series (possibly) is this correct? though, I cant seem to find a store who sells this type of pot Quote Link to comment Share on other sites More sharing options...
psarkissian Posted May 6, 2020 Share Posted May 6, 2020 Alpha has standard series, and series special made to companies with certain needs. Don't know off-hand if that number is a general standard for the general tech public. Looks more like a batch number, I forget what the suffix code is. Our guy from Support has been in touch with me about this, as I'm the guy at Line 6 that services JTV, Standard and Shuriken. He should be getting with you soon with my response to him. Quote Link to comment Share on other sites More sharing options...
WhiteCraneFist Posted May 6, 2020 Author Share Posted May 6, 2020 3 hours ago, psarkissian said: Alpha has standard series, and series special made to companies with certain needs. Don't know off-hand if that number is a general standard for the general tech public. Looks more like a batch number, I forget what the suffix code is. Our guy from Support has been in touch with me about this, as I'm the guy at Line 6 that services JTV, Standard and Shuriken. He should be getting with you soon with my response to him. That's good to hear, will wait then. Stay safe and thanks for the response. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted May 6, 2020 Share Posted May 6, 2020 :) Quote Link to comment Share on other sites More sharing options...
WhiteCraneFist Posted September 20, 2020 Author Share Posted September 20, 2020 Hi everyone, so just an update, i’ve been following full compass for sometime now and saw this Line 6 50-04-0085 https://www.fullcompass.com/prod/285235-line-6-50-04-0085-ui-pcb-for-jtv-89 the email i had with the line 6 support told me i should need this part part# 50-02-0126 and/or Part# 50-02-0107 upon inspecting it (by its picture only) it seems to look like the one i posted from the shuriken, i’m just wondering if i could use this instead of waiting for the suggested part#? the only thing i cant confirm yet is if the shaft is as long as the shuriken. its been months since i've used this guitar. i hope i can used this. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.