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JesseKellestine

Purchased Presets won't import HX Edit

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Posted (edited)

So I'm in my HXEdit, I'm logged into everything I need to be, I've purchased my preset+IR, it's been downloaded and activated but I keep getting the following message whenever I import either the preset or IR.

"HX Edit was unable to import this IR because the required license was not found.

The following product packs are available for purchase from Helix Marketplace:
* 64670"

As far as I can tell I'm doing everything I should be but is there something I'm missing?

Also I'm using the HelixLT and it's fully updated. And the preset in question is the Bill Kelliher Live Rig+IR pack and is compatible with my gear.

Please, let me know if you have any ideas on how to fix this!

 

Edited by JesseKellestine
Clarifications and extra info

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