jodiug Posted May 8, 2020 Share Posted May 8, 2020 A while ago I sent a Line 6 G10 relay back to the factory for repair, due to a faulty micro USB port. It was repaired for a while, but broke again. Since it was out of warranty, I decided to have a look under the hood. This is how Line 6 "repaired" the USB port: As you can see it was messily glued into its position, after which the connector worked for a while, but often broke when held a different orientation. Now it stopped working altogether. Sloppy! Given the other problems with the G10 recently, I think it's best to throw this unit in the trash. Hopefully, Line 6 will meet me in the middle for a new purchase because this is obviously not how you repair a broken device. I created a support ticket with Line 6, which has now been open for a while without any response or indication of response time. There's also no response on Facebook, and when I phone the EU service center, all I get is a 2-minute wait followed by a "busy" beep tone, followed by a broken connection. Does anyone have experience reaching Line 6 customer service? Cheers! Edit: the delayed response might be due to a support backlog, but they got back to me on my ticket shortly after this post. After some back and forth, Line 6 offered me a replacement unit which is more than fair. Quote Link to comment Share on other sites More sharing options...
lungho Posted May 8, 2020 Share Posted May 8, 2020 Wow....that's just......I'm at a loss for words. Below is the link for contacting Tech Support. Depending on your location and if possible, I'd highly recommend picking up the phone and speaking to a live person instead of opting for the email option. https://line6.com/support/tickets/ Quote Link to comment Share on other sites More sharing options...
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