hitman042 Posted May 12, 2020 Share Posted May 12, 2020 Ive been trying for 3 days.....a million websites and can find no one that teaches the full and complete way to install Native!Line 6 support is total crap, ive written letters......and gotten nothing in return. i have a Floor Helix, HX Stomp, and other assorted line 6 products......Fractal and Kemper........they have better support and customer service. im going to ask for a refund and im done with line 6........not 1 program loads and operates properly. They come in my opinion almost tied with IK Media and Bias.........both company customer service sux!!!!! Quote Link to comment Share on other sites More sharing options...
phil_m Posted May 13, 2020 Share Posted May 13, 2020 I think most people have very positive experiences with Line 6 support. When you say you've "written letters", have you opened up a support ticket? What exactly is the issue you're having? Quote Link to comment Share on other sites More sharing options...
hitman042 Posted May 13, 2020 Author Share Posted May 13, 2020 yes and i just did another one i own a ton of line 6 gear, more than a normal gigging musician......i know computers inside and out. but i just cant seem to get any help....... my issue is whatever daw i open native up in either crashes or opens up the native splash screen but will go no farther and if i try to force it.......CRASH! its actually funny, because ive NEVER had a problem with any plugin ed Quote Link to comment Share on other sites More sharing options...
hitman042 Posted May 13, 2020 Author Share Posted May 13, 2020 oh yeah........BTW, another funny thing is most of the sites ive seen out there....they are installing and working on a.....MAC the videos where they are working on a PC are choppy, missing sections and make it look like magic! Poof i just got it to work guys! i have to laugh! thanks Quote Link to comment Share on other sites More sharing options...
phil_m Posted May 13, 2020 Share Posted May 13, 2020 58 minutes ago, hitman042 said: oh yeah........BTW, another funny thing is most of the sites ive seen out there....they are installing and working on a.....MAC the videos where they are working on a PC are choppy, missing sections and make it look like magic! Poof i just got it to work guys! i have to laugh! thanks What version of Windows are you running, and what DAW are you using? I use a Windows 10 PC with Native, personally. Quote Link to comment Share on other sites More sharing options...
datacommando Posted May 13, 2020 Share Posted May 13, 2020 10 hours ago, hitman042 said: Ive been trying for 3 days.....a million websites and can find no one that teaches the full and complete way to install Native!Line 6 support is total crap, ive written letters......and gotten nothing in return. I find this a little difficult to understand and possibly over exaggerated with statements like - “a million websites” and “a ton of line 6 gear, more than a normal gigging musician”. Mmm... a HX floor, a Stomp and HXN isn’t exactly a ton or more than other of the users on here. As for installing on a Mac, with whatever DAW, people have also had issues, so you’re not alone and a Mac is not faultless. Most of these issues get resolved, but it’s a big help to know exactly what your PC/DAW configuration is. A lot of these glitches can be traced back to the computer, or user error, because there are lots of other users out there that are perfectly happy with HX Native. If you really do want some assistance, then maybe rein back the attitude and supply specific details and it might happen. For example “phil_m” in has post above has said his PC running Windows 10 works fine with Native. Take a deep breath and then relax. I have to laugh! Quote Link to comment Share on other sites More sharing options...
jmcecil Posted May 21, 2020 Share Posted May 21, 2020 I don't know if you are in this situation or not. But I have been unable to load HX Edit or Native since version 1.7x. All I would get is a partially framed screen and then poof. I've had a ticket open for however long that is. A LONG TIME. We've gone back and forth with log files and system reports etc.. Basically on each release I would update my ticket with NOPE still doesn't work. After I did that for 1.9.1 I got a reply from support that said they may have figured it out, and possibly in the next release. And sure enough I can now use Native at version 1.9.2 I don't know if it was some C library compatibility issue or video driver etc.. But, it now works. You might want to give it a go. There isn't much of an install trick. You click the installer and tell it where to put the plugin. That should be a place your DAW scans for plugins. It shows up in your DAW as an insert effect. 2 Quote Link to comment Share on other sites More sharing options...
captainnemo70 Posted June 1, 2020 Share Posted June 1, 2020 I feel your pain mate, im trying to run native on win 10 in REAPER, first cpl of days it worked fine, then started crashing reaper when trying to load native as a FX, i found some stuff on the forumes that suggested that it went away when you purchased the full version, what the hell i wanted it, in the band we've already got 2 full size helix, 2 stomps, 2 variax jtv, a variax bass, a full on tyler model variax and several line 6 wireless, hey were big fans. but nope, support ticket is in , no response, plug in ive paid for wont work, ive no issues with any other plug ins or VSTis ive paid for or freeware, just Native. im getting my money back and getting guitar rig Quote Link to comment Share on other sites More sharing options...
datacommando Posted June 1, 2020 Share Posted June 1, 2020 28 minutes ago, captainnemo70 said: I feel your pain mate, im trying to run native on win 10 in REAPER, first cpl of days it worked fine, then started crashing reaper when trying to load native as a FX, i found some stuff on the forumes that suggested that it went away when you purchased the full version, what the hell i wanted it, in the band we've already got 2 full size helix, 2 stomps, 2 variax jtv, a variax bass, a full on tyler model variax and several line 6 wireless, hey were big fans. but nope, support ticket is in , no response, plug in ive paid for wont work, ive no issues with any other plug ins or VSTis ive paid for or freeware, just Native. im getting my money back and getting guitar rig Hi Captain, I posted about this to someone else on this forum about the fact that even though I use Logic Pro X, I have other DAWs that I use to check out issues that pop up. Last time I check out the latest version of Reaper on my Mac running the latest version of HXN everything was working just as it should - no crashing at all. Also, I have noticed that someone else has been posting on the main Helix pages about issues with Reaper causing crashes. Sorry I haven't got a quick fix for you, but I hope you get a response to your support ticket. BTW, not only have we got a global pandemic at the moment where a lot of the Line 6 staff are working remotely from home, but there has also been a little bit of civil unrest over there in the US of A. We are a little bit further away from it over here in West Yorkshire. See the Blue banner at the top of this Page regarding company status. Quote Link to comment Share on other sites More sharing options...
t-ario Posted June 4, 2020 Share Posted June 4, 2020 Hi, I have a similar problem. Occurs with version 1.92 only. Reproducible with "Reaper" and "Cakewalk". If I uninstall version 1.92 and then install version 1.91, everything works fine. Does other version work for you? I reported the problem to support on May 24th, 2020, unfortunately no solution yet. Look: https://line6.com/support/topic/55895-problem-after-installing-helix-native-v192-with-reaper-v610x64/ Quote Link to comment Share on other sites More sharing options...
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