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Firmware stops in middle and won't connect afterwards


bp69589
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Now for the second time I've gone through an update my Helix has boot failure. This infuriating. It gets half way through says firmware download was interrupted and now won't connect. All I get is Boot failure Entered update mode. If anyone can help I would appreciate it. This is the most difficult upgrade process I've ever encountered and I have been helping people with computer stuff for years. Since I can't connect to my computer through the lovely new updated Helix Edit 2.92, I can't do a back up. Can't do anything but look at a 1700.00 useless box at the moment.

 

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You are supposed to use HXEdit to update but that process has failed for numerous people (including me). You can still update using Line 6 Updater. In fact, that's what I had to do to get to 2.90.

bp69589, you should have been able to create a backup with HXEdit before it started the firmware update.  At least that's what happened with me.

I started the update with HXEdit, made my backup andlet teh firmwaer update begin.

The update hlated partway through and instructed me to reboor the Helix.

I rebbooted and the Helix wouldn't come up (it showed some random text on the display).

I then booted the Helix while holding switches 6 & 12 down (it's a Helix Floor).

I then shut down HXEdit, started Line 6 Updater , and updated that way.

The first time thru with Updater, it failed again. I tired a second time and all was well.

I did the 2.91 update thru HXEdit with no issues.

 

Mark

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On 5/20/2020 at 11:57 AM, bp69589 said:

Now for the second time I've gone through an update my Helix has boot failure. This infuriating. It gets half way through says firmware download was interrupted and now won't connect. All I get is Boot failure Entered update mode. If anyone can help I would appreciate it.

 

Boot Failure - try holding down Footswitches 6 & 12 while turning on the power to your Helix which should put you int Safe Boot Mode and should allow you to re-install the latest firmware.

 

Hope this helps/makes sense.

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Thank god for the old Updater. I had a very worry hour. lollipop happens so I'll not knock the Line 6 crew....been using the Helix Floor 5+ years and never had a single problem. I guess it was my turn. lol.

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