wtcline Posted May 25, 2020 Share Posted May 25, 2020 (edited) May 24, 2020 9:30 PST UPDATE: found the global reset options, and that "worked". Helix is responsive again. but, lost ALL of my ow presets of course. Can't say I am happy about that... May24, 2020 9 pm PST During download/install of Helix ver 2.92, (from ver 2.71) the process almost completed, but then failed, and now I cannot get the Helix to work at all. The install proceeded as expected, was almost done, but during the "Rebuilding Presets" portion, the unit whizzed through but stopped on Preset 411. I waited for a very long time - 5-10 minutes?- and it never completed. So I turned the Helix off, and back on. It appears to start loading back up, normally, gets to the end of the boot but then displays "Rebuilding Preset 411" on the Helix screen, and does nothing more. HX Edit does not recognize the connected device (yes, the USB cable is plugged in as it should be). So, it appears it is basically locked up and cannot be accessed, at least, not through HX Edit or the Helix unit itself. HELP?! is there a big ol' system reset capability somewhere/somehow? Edited May 25, 2020 by wtcline Update to issue described Quote Link to comment Share on other sites More sharing options...
phil_m Posted May 25, 2020 Share Posted May 25, 2020 10 hours ago, wtcline said: May 24, 2020 9:30 PST UPDATE: found the global reset options, and that "worked". Helix is responsive again. but, lost ALL of my ow presets of course. Can't say I am happy about that... In HX Edit, go to File>Restore from Backup. Quote Link to comment Share on other sites More sharing options...
Lbear66 Posted May 28, 2020 Share Posted May 28, 2020 SO I did an update, went fine. Followed directions to a "T". Imported backup, started going through presets, 1/2 are there but I cant see anything. I click on first preset, works. Click on second preset, changes tone but still has all the same info from first preset on screen. Lost all my IRs. AM I doing something wrong? Quote Link to comment Share on other sites More sharing options...
datacommando Posted May 28, 2020 Share Posted May 28, 2020 6 hours ago, Lbear66 said: SO I did an update, went fine. Followed directions to a "T". Imported backup, started going through presets, 1/2 are there but I cant see anything. I click on first preset, works. Click on second preset, changes tone but still has all the same info from first preset on screen. Lost all my IRs. AM I doing something wrong? You don’t mention if your unit went through the “rebuilding presets” process- if not you could try a factory reset. Try FS 10 & 11 first. Also, please ensure that you version of HX Edit and the firmware revision numbers are the same, as it is not unknown for an old version of the editor to launch instead of the latest. Here ya go! Reset Options Helix Floor/LT Button Combination Description 2 LED light Fun 3 & 4 Test Mode 5 & 6 Global reset 7 & 8 Reset setlists to factory, Keep IRs 8 & 9 Reset setlists to factory, Clear IRs 9 & 10 Reset setlists to factory, Global reset, Clear IRs 10 & 11 Upgrades existing presets to latest format 11 & 12 Clear current preset 5 & 12 Clear setlists, clear IRs, Return system settings to default 6 & 12 Safe boot mode To use Reset Options: Power off the Helix Hold the desired button combination Power on the Helix Release the button combination Please note: Buttons are numbered from top left to bottom right. Quote Link to comment Share on other sites More sharing options...
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