vstrattomusic Posted May 26, 2020 Share Posted May 26, 2020 When using HX Edit, every time, so annoying, I don't even bother saving presets anymore because it happens so often, changing USB ports doesn't make a difference it seems, USB interface capabilites work fine, reamp works fine, but this breaks the Helix every time, you have to restart to Helix for it to work after this happens. Quote Link to comment Share on other sites More sharing options...
rd2rk Posted May 26, 2020 Share Posted May 26, 2020 What version are you on? PC or MAC? Quote Link to comment Share on other sites More sharing options...
datacommando Posted May 26, 2020 Share Posted May 26, 2020 1 hour ago, vstrattomusic said: When using HX Edit, every time, so annoying I have to go along with “rd2rk” need more info. Also, it would be good to know what version number your firmware and HX Edit are. Otherwise we have very little to go on! Quote Link to comment Share on other sites More sharing options...
vstrattomusic Posted May 26, 2020 Author Share Posted May 26, 2020 Win 10 FW 1.91 on both I guess This has been happening for a long while now, it happened on 1.80, 1.82, maybe even before, I don't think it's a firmware thing. It happens when editing presets on HXEdit or after trying to save the preset. Sometimes I can see it coming because HXEdit kind of starts to lag. Quote Link to comment Share on other sites More sharing options...
rd2rk Posted May 26, 2020 Share Posted May 26, 2020 Update to v2.92. Just because you don't THINK it's a FW problem, doesn't mean it isn't. Either way, check this: Go into Device Manager, Universal Serial Bus Controllers. For each Hub, pull up Properties, Power Management, and uncheck the Allow Device to Sleep box. Even if your Power Management Plan is set to Performance (it IS, right?), Even if Processor Sceduling is set to Optimize for Background Processes (it should be), even if you've done this in the past, Windows Update sometimes resets these settings. 1 Quote Link to comment Share on other sites More sharing options...
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