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invidiaboy

Helix rack screen flashes after upgrade 2.91 > 2.92

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Hello, I just updgrade my Helix rack from 2.91 to 2.92 then restore a backup from an Helix floor (I owned a floor unit before and changed for a rack version). It works fine for a few minutes then the screen started flashing, full red, full green, blue, mixed colors, black... I can't use it anymore :/

 

How can I solve it please?

 

Thanks in advance

 

 

 

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On 6/9/2020 at 10:25 PM, invidiaboy said:

How can I solve it please?


If you have tried all the available factory reset options and it is still not working correctly, then you need to contact Customer Support and raise a ticket. Sorry I cannot help.

 

 

 

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I have this same symptom, what was the fix for yours @invidiaboy?

I have tried rebooting and a firmware update and it's still happening. It's possible my attempt to factory reset failed but it's hard to tell due to having no usable screen.

The device still seems to work. I can play through it and switch presets via the rack. I can also control it via the controller. Just the screen is messed up.

For me the problem occurred on first boot up, although my unit was a replacement for my previous faulty rack and the staff at the store had tested it, so I'm not sure what they did before giving it to me.
 

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This seems a faulty LCD unit, doubt it's software dependant.

 

I'd contact support and raise a ticket. GL!

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