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Computer will not authorize


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Hello, I purchased Helix a few days ago and cannot figure this problem out.  When i click Authorize, i keep getting the same message.  I've looked over this forum and people with similar problems were able to just de-authorize their computer in the license manger and then reauthorize.  This hasn't worked for me and customer support is at a loss as well.  I've had the trial before with no problems but now I'm not able to do anything. 


I've made exceptions in my firewall for Ableton Live 9 and I'm running on windows 10.0.18362


Please if you have any suggestions let me know!


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you may have maxed out your number of allowed authorizations.


I did this by trying the demo several times and then once i finally got a helix i had to rebuild my pc a several times too.


I assumed that each time i reauthorized it the old authorisation would get voided, but this wasn't the case and i reached the limit. There was no warning on the helix that this was the error it just wouldn't let me authorize it


go to


and try Deauthorizeing everything that is there, then reauthorize your current version.

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