Helix Native 2.92 crashes on compatibility change

[Verchrona]

Hello,

 

I am trying to switch Helix Native hardware compatibility to off. Everytime I try to change it to OFF, my host crashes. I have tried this in both Pro Tools 12.5.2 and Gig Performer 3.7.0. Same crash everytime. There is no standalone version to try to change it there. How do I change this setting without it crashing on me all the time? I am using an HX Stomp as the interface right now. I am on Windows 10.

 

Thanks

[datacommando]

On 7/7/2020 at 3:31 AM, Verchrona said:

Hello,

 

I am trying to switch Helix Native hardware compatibility to off. Everytime I try to change it to OFF, my host crashes. I have tried this in both Pro Tools 12.5.2 and Gig Performer 3.7.0. Same crash everytime. There is no standalone version to try to change it there. How do I change this setting without it crashing on me all the time? I am using an HX Stomp as the interface right now. I am on Windows 10.

 

Thanks

Hi,

 

I’m confused as to why you want to turn off “hardware compatibility”? 

 

If you are using an HX Stomp then there is a limit to how many blocks you can use for the patches you create in HX Native to maintain compatibility with your hardware and make them interchangeable. Check - Helix Native Pilot’s Guide - Page 12 “Preset Compatibility with Helix Devices”.

 

As I understand it, this is the same when using HX Edit because you cannot create presets with more blocks than your connected hardware can manage. Check - HX Edit Pilot’s Guide - Page 3.

 

I am unable to check this because I use HXN with a Helix Floor unit and therefore unrestricted.