jceepe Posted July 19, 2020 Share Posted July 19, 2020 just want to ask... I had a helix floor and purchased OH IR's at the marketplace, however due to financial constraint last year i have to sell my helix... last month, I was able to buy a new LT and was trying to remember to access my old account but totally lost /forgotten it..so created a new one and registered my LT.. I was trying to load the IR's but it has .hir files ... is there a way that I can use the IR's that I purchased? TIA Quote Link to comment Share on other sites More sharing options...
silverhead Posted July 20, 2020 Share Posted July 20, 2020 Marketplace purchases are associated with your Line 6 account. Since you’ve changed your account your previous purchases did not follow you; you have no license to use those IR files with your new account. Open a support ticket with Line 6 and they will get you sorted out. Quote Link to comment Share on other sites More sharing options...
jceepe Posted July 20, 2020 Author Share Posted July 20, 2020 4 hours ago, silverhead said: Marketplace purchases are associated with your Line 6 account. Since you’ve changed your account your previous purchases did not follow you; you have no license to use those IR files with your new account. Open a support ticket with Line 6 and they will get you sorted out. thanks...will do Quote Link to comment Share on other sites More sharing options...
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