Rockinguy Posted August 10, 2020 Share Posted August 10, 2020 Starting sometime today my HX Edit software crashes and says " connection interrupted". I'm on a W10 OS and havent had a problem until tonight. I reboot the Helix LT and then reopen HX Edit and sometimes it'll take about a minute to crash and sometimes almost immediately. I have the current firmware V 2.92.0 I'm perplexed. Any ideas? Thanks in advance Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted August 10, 2020 Share Posted August 10, 2020 1 hour ago, Rockinguy said: Starting sometime today my HX Edit software crashes and says " connection interrupted". I'm on a W10 OS and havent had a problem until tonight. I reboot the Helix LT and then reopen HX Edit and sometimes it'll take about a minute to crash and sometimes almost immediately. I have the current firmware V 2.92.0 I'm perplexed. Any ideas? Thanks in advance Did you also download/install the matching 2.92 version of HX Edit? Did you follow the update notes precisely? Quote Link to comment Share on other sites More sharing options...
DunedinDragon Posted August 10, 2020 Share Posted August 10, 2020 There are some known device interrupt problems with certain other devices such as the Logitech port hub. You may have encountered this problem if you had any kind of Windows update that might have replaced some older drivers. Definitely not a Helix problem. If nothing else you can always try using the Windows Event Viewer to see if you can isolate the driver causing he crash. Quote Link to comment Share on other sites More sharing options...
Rockinguy Posted August 10, 2020 Author Share Posted August 10, 2020 Thanks Gentlemen. I'll look into these 2 suggestions. Edit: Upon further inspection it seems I have HX Edit version 2.90. I'll attempt to update this and see what happens. Quote Link to comment Share on other sites More sharing options...
Rockinguy Posted August 10, 2020 Author Share Posted August 10, 2020 Well that seems to have done the trick. Thanks Honest Opinion and DunedinDragon. Quote Link to comment Share on other sites More sharing options...
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