Line 6 helix lt randomly updating

[Nine_Inch_Naans]

Hello,

I turned on my helix, no usb cable connected and it randomly showed a screen saying 'updating UI MCU firmware, please wait. Do not power off unit' it also has a red '-7' at the top left.

I did not start an update for it. I don't even know how its updating without a computer telling it to. I've tried booting it holding down buttons 6 and 12 yet nothing changed.

I've tried actually updating it however it doesn't show up in the line 6 updater.

I can't use the helix. Can't update it, its soft locked and I'm fed up. Please help.

currently firmware versions 2.8.1.1 I didn't update it from this cos simply didn't care enough too.

[phil_m]

That’s pretty weird. Opening a support ticket is probably your best bet.

[Cerrucho]

Same thing happened to me yesterday at soundcheck, Sea World Orlando. Had to run to GC and buy another Helix. This is after running it every day for a week, playing through it, and turning it off at the end of the day, just to make sure there would be no problems on the first gig in 15 months.

[datacommando]

1 hour ago, Cerrucho said:

Same thing happened to me yesterday at soundcheck, Sea World Orlando. Had to run to GC and buy another Helix. This is after running it every day for a week, playing through it, and turning it off at the end of the day, just to make sure there would be no problems on the first gig in 15 months.

 

That's very bizarre - better contact Customer Support and raise a ticket. Sorry cannot suggest any other option.

 

Hope this helps/makes sense.

[Cerrucho]

1 hour ago, datacommando said:

 

That's very bizarre - better contact Customer Support and raise a ticket. Sorry cannot suggest any other option.

 

Hope this helps/makes sense.

 

Thanks Data! Did that last night after dragging it up to my hotel room after the show and trying every single suggestion I could find.