rnodern Posted October 18, 2020 Share Posted October 18, 2020 I get this after launching helix in my DAW. Any ideas? :( Fresh install of helix native. 2017 Macbook Pro i7, 16gb Ram 1TB hd Catalina 10.15.6 DAW - Cubase 10.5 Elements 64bit I tried to add a screenshot - but the line6 forums don't work. Allow me to describe. It says "Hello Andrew" and just has the Helix Logo... Quote Link to comment Share on other sites More sharing options...
datacommando Posted October 18, 2020 Share Posted October 18, 2020 3 hours ago, rnodern said: this after launching helix in my DAW. Any ideas? :( Hi Andrew, There is another thread that mentions this happening. See link below. I don’t recall if there was ever a solution to this, but basically you may need to contact support and raise a ticket. Read the post to see if there is any sort of a clue, or suggestion that might get your Native to function. Before raising a ticket, try all the usual suspects:- firewall, re-install, etc., then you can tell Support that you have tried the self-help options. IIRC, I read where someone had this happen, but managed to launch another DAW (Reason, Garageband) and HX Native loaded up and worked as it should without having to go through the authorisation procedure again. It was as if there was a glitch while authorising, and this cleared it. If you don’t have another DAW available to test this - you can download a free copy of Reaper which might blow the bugs of the bumper. Not sure if this “trick”will work with your Cubase, as there are also lots of threads on here that are specifically to do with Cubase and Native issues. Trawl through, you will find them. Hope this helps/makes sense Quote Link to comment Share on other sites More sharing options...
UnTimid Posted March 1, 2021 Share Posted March 1, 2021 I just fixed this issue by de-authorizing one of the extra devices I had even though I only had 4 out of 5 but this seemed to do the trick. When I signed back in that re-authenticated and seemed to work, only problem is it will burn one of the lifetime activation codes which sucks but at least i'm back in. Hope you found a way in or hope that this may help. 1 Quote Link to comment Share on other sites More sharing options...
jpdennis Posted June 20, 2021 Share Posted June 20, 2021 On 2/28/2021 at 6:35 PM, UnTimid said: I just fixed this issue by de-authorizing one of the extra devices I had even though I only had 4 out of 5 but this seemed to do the trick. When I signed back in that re-authenticated and seemed to work, only problem is it will burn one of the lifetime activation codes which sucks but at least i'm back in. Hope you found a way in or hope that this may help. I am glad I found this topic before I freaked out too much. I had the same problem after deciding to purchase Reaper and Helix Native yesterday. I have reached my limit of authorized devices which I didn't realize. I deauthorized all the older units that I had retired or had crashed. Now everything is working as expected. Thank you UnTimid and datacommando for the solution and thread for further troubleshooting. Dennis 1 Quote Link to comment Share on other sites More sharing options...
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