Preset button on Floor not working
I just took possession of a used Floor that appears to be in pretty good shape. Everything seems to be working fine but the PRESET button will not take me into Setlists when it is pressed. It does cycle between presets when rotated, so that part is fine. But nothing happens when it's pressed. Tried pressing harder and softer, no luck. Is it possible I'm just being dumb and there's some setting that might affect this? Or is it likely just a broken mechanism?
Thanks,
Richar
Quick update. I filed a support ticket and they got back to me within a couple hours. They suggested I remove the knob cap and try pressing the shaft directly. Sure enough, that worked. Then after replacing the knob shaft, the knob itself is working as expected, all good!
Perhaps the knob was pushed too far down on the shaft not leaving enough travel to engage the switch when pushed? In any case, its working now.
Like I said, I am very impressed with the Helix ecosystem :
