Jump to content
helixprser292

Computer crashed while upgrading brand new Helix floor

Recommended Posts

Hello -

 

I followed the instructions in Line6 website to upgrade but my computer crashed during the upgrade process.

 

Now my Helix floor displays "Boot Failure.  Entered Update Mode!" with :-3 error code on the top left corner.

imageproxy.php?img=&key=183b093d1325c787imageproxy.php?img=&key=183b093d1325c787imageproxy.php?img=&key=183b093d1325c787imageproxy.php?img=&key=183b093d1325c787imageproxy.php?img=&key=183b093d1325c787imageproxy.php?img=&key=183b093d1325c787imageproxy.php?img=&key=183b093d1325c787imageproxy.php?img=&key=183b093d1325c787

Should I send the unit back? I was planning on playing with it all weekend and now I am screwed.

 

It seems the update progress was about 50% when the computer crashed.

 

I tried uploading pictures here but does not work, will try to reply with pictures.

 

Thanks for your help.

imageproxy.php?img=&key=183b093d1325c787

Share this post


Link to post
Share on other sites

IIRC, after checking to see that you're not plugged in to a hub (use rear ports if using a desktop), run the L6 Updater and the update should complete normally.

 

Share this post


Link to post
Share on other sites
9 minutes ago, rd2rk said:

IIRC, after checking to see that you're not plugged in to a hub (use rear ports if using a desktop), run the L6 Updater and the update should complete normally.

 


Damn, ya did it again - c’est la vie, ha, ha!

Share this post


Link to post
Share on other sites
47 minutes ago, datacommando said:


Damn, ya did it again - c’est la vie, ha, ha!

 

I'm hot today! I'm on FIRE!

  • Like 1

Share this post


Link to post
Share on other sites

Hey guys, thank you so much! I was able to get it running by resetting in update mode and then using the Line 6 Updater (instead of HX Edit) to upgrade, after that it booted just fine.  I love this new toy.  Not sure why the people complain so much about the presets, so far I have found 30 solid high gain presets, very happy with it so far.  Keep on rocking! :)

  • Like 1

Share this post


Link to post
Share on other sites

Hi! Just what happened to me now. PC crashed when I was updating my helix. I cant find my Helix in Line 6 Updater as well. What should I do?

Share this post


Link to post
Share on other sites

I already downloaded the updater. No device found. I also uninstall-reinstall the software a few times. Still no good.

Share this post


Link to post
Share on other sites
11 minutes ago, aliefazhari said:

I already downloaded the updater. No device found. I also uninstall-reinstall the software a few times. Still no good.

 

 

Hi, 

 

These instructions were originally done for a Mac so double check that if I left anything in that mentions Mac it will really mean your PC.

 

O.K. Here we go again.

 

First go to the "DOWNLOADS" menu at the top of this page and from  "-ALL HARDWARE-" select Helix, then leave the "-ALL SOFTWARE-" as it is, now select your PC OS from under the "-ALL OS-" tab, then click “GO”.  From the next page you can select HX Edit 2.92 for your Helix, then below that you will also need the Firmware 2.92 Flash Memory. Now scroll right the way down the page where you will find Line 6 Updater version 1.9. 

 

Download all these items to your Computer.

 

Ensure that HX Edit is closed and that you have your Helix connected to your PC by USB cable (do not use a hub, some front USB ports on PCs act like a hub) and hold down Foot Switches 6&12  while turning the power on. (You may see a black screen, but keep going). 

 

Now, launch the Updater Utility and select "Offline Mode". Your Helix and current firmware version should now show up in the window, click on the dark green coloured band and you should now have the option to select a  local file - point it at the Flash Memory file you downloaded and let it get on with the update.

 

When it completes you can install the new HX Edit v.2.92 and you should be good to go.

 

Hope this helps/makes sense

 

Share this post


Link to post
Share on other sites

My brand new out of box Helix Limited Edition Gold also just caused my Windows 10 laptop to crash right in the middle of firmware update.  So there's at least three of us with the same exact problem....  I believe in coincidences occasionally, but this is just too much.  What is going on with the software, or driver that's causing this???????????????????

 

This is not a good first impression for a device at this price point.

Share this post


Link to post
Share on other sites
59 minutes ago, DigitalZen said:

My brand new out of box Helix Limited Edition Gold also just caused my Windows 10 laptop to crash right in the middle of firmware update.  So there's at least three of us with the same exact problem....  I believe in coincidences occasionally, but this is just too much.  What is going on with the software, or driver that's causing this???????????????????

 

This is not a good first impression for a device at this price point.

 

The problem is usually Operator Error caused by not reading the update instructions.

This is further complicated by not reading the previous posts in this and the 50 other threads started by folks who don't know how to use the search function.

Try it, you'll like it!

  • Like 1

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...