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helix lt issue


lynopaulk
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Hi there im looking for some help i have just got a new helix lt and i am trying to run it updater for the first time. I have installed the drivers, updater and hx edit however when i open updater there are no devices there. I have tried another usb cable that i know works and its not that the unit does mot seem to be able to communicate with my windows 10 laptop can anyone help.

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How long is your USB Cable?  I was having an issue updating my Nord with a 6ft cable that worked for a printer, the software just didn't ever see that a keyboard was attached.  I checked their site and they recommended trying another SHORTER cable.  I dug and found a 3ft cable and it worked like a champ.

 

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