hz8m6k Posted November 29, 2020 Share Posted November 29, 2020 Hi line6 team, I need support, After backup from 2.92 (which was successfull) I tried to restore backup, result ==> failure message documented in picture below. Than I started installation of new version 3.0, result OK!! I did than a backup of 3.0 message was OK. After this I stared restore from backup and it failled again. USER 2 Folder Furthermore in the USER2 folder a preset can not be renamed or even stored with other settings. Some preset names are not correctly showen simply ==> nothing - or- ? - Additional remark: I never did a total reset, I bought this device in November 2018, since this time I never had problems. If I remember right the last restore from backup I tried on version 2.80 and this was working. All other functions are currently working, but .... => that restore from backup is not working makes me more than nervoes. To me it seems that maybe a memory device inside the Helix is some how damaged. Sorry for my bad english, I'm a German. Best regards Peter Quote Link to comment Share on other sites More sharing options...
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